Montesino Translation is looking for a highly motivated and customer-focused Bilingual Customer Service Representative who is proficient in both English and Spanish to join our team.

The successful candidate will be responsible for assisting clients, responding to inquiries, coordinating requests, and providing professional customer support in both languages. This role requires excellent communication skills, attention to detail, professionalism, and the ability to effectively assist customers from diverse backgrounds.

Key Responsibilities

- Provide professional and timely customer service through email, phone, chat, and other communication channels.
- Communicate effectively with customers in both English and Spanish, depending on their needs.
- Respond to customer inquiries regarding translation services, requests, pricing, and other service-related concerns.
- Assist customers throughout the service process and ensure their concerns are properly addressed.
- Coordinate with internal team members, translators, and other departments to resolve customer requests.
- Accurately document customer interactions, requests, and follow-ups.
- Handle customer concerns and complaints professionally and work toward appropriate resolutions.
- Follow up with customers when additional information or action is required.
- Maintain a professional and courteous tone in all customer interactions.
- Ensure that customer information and service details are handled accurately and confidentially.
- Perform other customer service and administrative tasks as assigned.

Qualifications





- Fluent in both English and Spanish, with strong written and verbal communication skills.
- Previous experience in customer service, client support, call center, administrative support, or a related role is preferred.
- Excellent communication and interpersonal skills.
- Strong listening and problem-solving skills.
- Ability to communicate professionally with customers through phone, email, and chat.
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks and prioritize responsibilities effectively.
- Comfortable working with computers, email, online communication platforms, and customer management systems.
- Able to work independently while also collaborating effectively with a team.
- Reliable, professional, and customer-oriented.

What We’re Looking For

We are looking for someone who can do more than simply translate conversations. The adecuado candidate should be able to understand customer concerns, communicate clearly, provide solutions, and create a positive customer experience in both English and Spanish.

Candidates should be comfortable switching between English and Spanish and should be able to maintain the same level of professionalism and accuracy in both languages.

Work Setup

- Position: Customer Service Representative – English & Spanish
- Company: Montesino Translation
- Employment Type: Full-time
- Work Setup: Remote
- Work Schedule: 9:00 am to 6:00 pm Eastern Time
- Salary: $550 to $600

Job Types: Full-time, Permanent

Work Location: Remote

📌 Bilingual Customer Service Representative – English & Spanish (Buenos Aires)
🏢 Montesino Translation
📍 Buenos Aires