As a Client Service Account Manager within the Payments team, you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's business operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job responsibilities:

- Act as key advisor to the client, providing advice and consultation on decision making

- Act as client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues

- Identify and address product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities

- Use product knowledge to recommend and participate in product enhancements and service delivery plans

- Convey complex ideas and client issues with confidence





- Adhere to and ensure client's compliance with risk policies/practices and educates clients on new legal/regulatory/cyber changes

Required qualifications, capabilities and skills:

- Minimum 4 years of relevant industry and/or functional experience

- Understanding of core Treasury Services product sets

- Ability to present oral and written communication in an organized, clear and confident manner

- Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments

- Ability to partner with internal colleagues and external clients

- Applies sound judgment during the decision making process; evaluates risk factors

- Ability to be adaptable with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise

- Availability to work from 9:00am to 6:00pm or from 12:00pm to 9:00pm

📌 Payments - Client Service Account Manager (Buenos Aires)
🏢 JPMC
📍 Buenos Aires