Job Summary The Investigations & Recovery Specialist is responsible for supporting the Debt Recovery Manager in the investigation, monitoring, collection, recovery and resolution of delinquent loan accounts. The incumbent works directly with clients, participating financial institutions, internal departments and other relevant stakeholders to reduce delinquency, improve recovery outcomes and mitigate organizational exposure. The role combines direct recovery activity with analytical, reporting and documentation responsibilities. Accurate and timely preparation of assigned departmental reports is a core requirement of the position. The incumbent is expected to maintain current account records, monitor assigned actions and commitments, and submit all required reports and supporting information within established deadlines. Duties/Responsibilities: Portfolio Recovery and Collections
· Support the Debt Recovery Manager with the management, monitoring and recovery of multiple delinquent accounts through collaboration with participating Financial Institutions (FIs) and relevant internal teams.
· Conduct direct client engagement by telephone, email, meetings and other approved methods to obtain payment, secure commitments and resolve delinquent accounts.
· Explain available payment plan options to non-paying clients, negotiate appropriate payment terms and document agreed arrangements in accordance with approved procedures.
· Monitor payment arrangements and outstanding commitments, follow up promptly on missed obligations and escalate unresolved matters to the Debt Recovery Manager.
· Investigate and resolve payment or account discrepancies through coordinated review with clients, FIs and internal departments.
· Support recovery initiatives aimed at reducing portfolio delinquency, increasing collections and improving account performance. Investigations and Client Location
· Conduct investigations to locate clients who are unresponsive or whose contact information is outdated, utilizing available resources and approved investigative methods.
· Conduct field verification or secret-shopper activities, where approved, to determine whether businesses are operational and prepare written findings for review.
· Prepare and maintain Extenuating Circumstances reports for accounts affected by death, closure, incapacity or other material circumstances, together with all relevant evidentiary support.
· Maintain complete records of investigative steps, client contact attempts, findings and outcomes. Financial Review, Payment Arrangements and Restructuring Support
· Conduct client interviews and assess financial circumstances to support the development of realistic payment arrangements and recovery strategies in conjunction with the relevant FI recovery teams.
· Analyze the Master Loan Performance Report and other portfolio information to identify troubled institutions, high-risk accounts, recovery trends and ineffective recovery methods, and recommend strategies to address identified challenges.




· Prepare loan payment deferral requests and supporting documentation for review and approval in accordance with the established escalation process.
· Conduct credit checks and prepare required credit documentation, as directed, for clients requiring further review or approval.
· Liaise with clients and approved partners to obtain CRIF reports and other relevant credit information, as directed by the Debt Recovery Manager.
· Assist with portfolio reviews, account prioritization, restructuring exercises, write-off assessments and other recovery initiatives as assigned. Reporting and Performance Monitoring
· Prepare, compile, verify and submit all assigned Debt Recovery reports accurately and within established deadlines.
· Compile monthly, quarterly, annual and ad hoc reports as assigned by the Debt Recovery Manager, ensuring that supporting data is complete, current and reconcilable to source information.
· Report on the progress and outcomes of recovery efforts, including amounts recovered, payment arrangements, ongoing recovery actions, unresolved matters and key challenges.
· Develop and maintain dashboards, trackers and performance summaries that provide timely insight into investigation activity, key performance indicators (KPIs), recovery status and portfolio trends.
· Maintain a current reporting schedule and monitor due dates to ensure all assigned reporting requirements are completed and submitted on time.
· Promptly identify, investigate and resolve data discrepancies before report submission and escalate material reporting issues to the Debt Recovery Manager.
· Provide accurate information and supporting analysis for Executive Management, Board, departmental and other authorized reporting requirements as requested. Documentation, Records and Administrative Accountability
· Maintain complete, accurate and organized recovery files for all assigned accounts, including correspondence, payment commitments, investigative findings and supporting documentation.
· Ensure account records, trackers, databases and recovery logs are updated promptly following client engagement or material account activity.
· Review account documentation to identify missing information, discrepancies or documentation gaps and coordinate with the relevant department or FI to obtain outstanding information.
· Prepare correspondence, notices, memoranda, meeting notes and other recovery-related documentation as required.
· Maintain follow-up schedules and track outstanding actions to ensure recovery matters are progressed without unnecessary delay.
· Provide requested account information to authorized internal stakeholders in a timely and accurate manner.



Financial Institution and Interdepartmental Coordination
· Support the Debt Recovery Manager in maintaining and cultivating relationships with participating Financial Institutions for debt-related portfolios in order to mitigate organizational exposure.
· Liaise with participating FIs to support the design and implementation of appropriate tracking, monitoring and recovery measures for challenged businesses.
· Coordinate with Post-Funding, Accounts, Legal and other internal departments to obtain information and documentation required to advance recovery activity.
· Participate in scheduled update briefings with the Debt Recovery Manager and provide clear updates on assigned accounts, recovery results, risks, challenges and next steps. Legal and Special Recovery Support
· Support the Debt Recovery Manager in the liaison process with Legal regarding accounts requiring legal recovery action, including matters involving deceased business owners or estates where the organization may need to be listed as a creditor.
· Assist with the preparation, organization and review of account documentation required for litigation, legal referral or other formal recovery action.
· Ensure matters identified for legal escalation are supported by clear account histories, engagement records and relevant documentation. Compliance, Confidentiality and Professional Conduct
· Perform all duties in accordance with organizational policies, approved debt recovery procedures, applicable regulations, data protection requirements and principles of fair and equitable customer treatment.
· Maintain strict confidentiality of client information, financial records and departmental documentation.
· Demonstrate diplomacy, sound judgment and effective negotiation skills when discussing sensitive financial matters and pursuing client commitments.
· Manage competing priorities and deadlines effectively and demonstrate accountability for assigned accounts, reports and recovery actions.
· Maintain positive and professional working relationships with clients, colleagues, Financial Institutions and other stakeholders. Requirements Education/Experience: Associate's degree in Business Administration, Accounting, Finance, Banking, Public Administration or a related discipline. Minimum of two (3) years of relevant experience in collections, debt recovery, banking, finance, credit, investigations, administration, or a related environment in lieu of University degree. Experience preparing reports, maintaining records and databases, and working with confidential or sensitive client information. Experience working in a deadline-driven operational environment is preferred. Familiar with traditional and modern debt recovery methods. Knowledge of the legal ramifications of credit and collections protocols. Proficiency in Microsoft Office Suite, particularly MS Excel, Word, and reporting tools. Ability to maintain confidentiality and handle sensitive financial information with discretion.

📌 Investigations & Recovery Specialist (Córdoba)
🏢 SBDC Bahamas
📍 Córdoba