$1,280 USD per month
Bilingual Dental Patient Coordinator
Location: Remote - Peru
Employment Type: Full-Time
Industry: Dental Services / Healthcare Administration
Compensation: $1,280 USD per month
Language Requirements: Fluent English (C1+) and Spanish
About The Company
Our client is a U.S.-based dental practice committed to providing patients with a professional, welcoming, and well-organized healthcare experience.
The practice relies on effective communication, accurate scheduling, insurance coordination, and dependable administrative support to ensure patients receive timely assistance throughout their dental care journey.
The team is looking for a remote professional who can help streamline daily front-office operations while maintaining a high standard of patient service.
About The Role
We are hiring a Bilingual Dental Patient Coordinator to provide remote front-office and administrative support for a busy dental practice in the United States.
In this position, you will serve as an important point of contact for patients, assisting with appointments, insurance-related inquiries, patient records, and daily administrative requests.
You will communicate with patients in English and Spanish, coordinate with the dental team, and help ensure that appointments, documentation, and patient requests are handled accurately and efficiently.
This role is well suited for someone with experience in U.S. dental or healthcare administration who enjoys patient interaction, works well under pressure, and can independently manage multiple priorities.
What You'll Do
Patient Relations & Communication
Serve as a primary contact for patients through phone calls, email, and text messaging
Manage incoming inquiries and conduct outbound calls when follow-up is needed
Communicate clearly and professionally with English- and Spanish-speaking patients
Provide appointment reminders and follow up regarding scheduled treatments
Address routine questions and help patients navigate administrative processes
Support a positive patient experience through responsive and empathetic communication
Dental Appointment Management
Coordinate patient appointments, including new bookings, confirmations, cancellations, and rescheduling
Maintain accurate provider calendars and appointment information
Assist with scheduling adjustments to support efficient clinic operations




Communicate scheduling updates to patients and the dental team
Help reduce administrative delays through timely reminders and follow-up
Dental Insurance & Payment Coordination
Review and verify patient insurance eligibility and benefits
Gather coverage information and confirm relevant insurance details before visits
Assist with dental billing activities and payment posting
Support insurance claims follow-up and related documentation
Help patients understand routine insurance and payment information
Escalate complex insurance or billing questions to the appropriate team members
Patient Records & Office Administration
Assist with patient registration, intake information, and demographic updates
Enter and update information in dental practice management systems
Maintain organized and accurate electronic patient records
Complete administrative tasks, data entry, and routine reporting
Coordinate with internal staff to ensure patient requests are properly addressed
Handle sensitive patient information in accordance with HIPAA requirements
Qualifications
Required
Fluent English and Spanish, both written and spoken
Advanced English proficiency (C1 or higher)
At least 1–2 years of relevant experience in U.S. dental administration, healthcare administration, dental reception, medical scheduling, or insurance coordination
Familiarity with dental office procedures and patient-facing administrative workflows
Experience supporting appointment scheduling and insurance verification
Knowledge of dental practice management software, such as Dentrix, Eaglesoft, Open Dental, or comparable platforms
Strong telephone communication and patient service skills
Ability to handle several administrative responsibilities while maintaining accuracy
Excellent organizational skills and attention to detail
Understanding of patient confidentiality and HIPAA-compliant information handling




Ability to work independently and communicate effectively with a remote team
Preferred
Clear, professional spoken English with a neutral accent
Previous experience supporting a U.S.-based dental office remotely
Experience with insurance claims follow-up, payment posting, and patient billing inquiries
Familiarity with patient engagement and treatment follow-up processes
What Makes a Strong Candidate?
Patient-centered communication: You can make patients feel heard, respected, and supported
Administrative accuracy: You pay close attention to scheduling details, insurance information, and patient records
Ownership: You follow through on pending requests without constant supervision
Adaptability: You can shift between phone calls, scheduling, insurance questions, and documentation
Problem-solving: You identify issues early and take appropriate action
Team collaboration: You communicate effectively with dental professionals and administrative staff
How Success Is Measured
Patient calls, messages, and inquiries receive timely responses
Appointment calendars are maintained accurately and efficiently
Insurance information is verified and documented correctly
Billing and claims-related administrative tasks are completed with appropriate follow-up
Patient records remain complete, organized, and confidential
Patients receive clear communication regarding appointments and administrative matters
The dental team receives reliable support that contributes to smooth daily operations
Why Join Us?
Work 100% remotely while supporting a U.S.-based dental practice
Build specialized experience in dental administration and patient coordination
Use your bilingual communication skills in a patient-facing healthcare environment
Gain exposure to dental scheduling, insurance verification, and office operations
Take on a meaningful role that supports both patient satisfaction and clinic efficiency
Important Notes
English C1+ and fluent Spanish are mandatory
Previous experience in U.S. dental or healthcare administration is required
Candidates should be comfortable handling inbound and outbound patient calls
Familiarity with dental practice management systems is expected
This position involves confidential patient information and requires strict attention to HIPAA compliance
This is a fully remote position.
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