AgileEngine is an Inc. **** company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries.
We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.
WHY JOIN US
If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!
ABOUT THE ROLE
We are looking for a Senior IT Support Specialist to manage devices, access, and IT support for a remote-first team, including security and compliance tasks.
MUST HAVES
4+ years of experience in IT support, systems administration, or IT operations roles.
3+ years of hands‐on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable).
3+ years of experience with Google Workspace administration.
2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar).
Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk).
Strong background in access management, identity governance, and user lifecycle management.
Demonstrated ability to lead IT initiatives and drive process improvements.
Excellent communication skills with experience training and mentoring non-technical team members.
Strong project management and organizational skills with the ability to manage multiple priorities.
Experience working in fast-paced startup or scale-up environments.
Upper-intermediate English level.
NICE TO HAVES




5+ years of experience in high-growth SaaS companies or technology startups.
Experience with data privacy regulations (GDPR, CCPA, SOX) and implementation.
Advanced scripting and automation experience (Python, PowerShell, Bash).
Experience leading IT teams or mentoring junior IT staff.
Background in vendor management and IT procurement processes.
Experience with enterprise-grade backup and disaster recovery solutions.
WHAT YOU WILL DO
Device & Asset Management
Manage end-to-end laptop lifecycle using Rippling, including procurement, configuration, deployment, and retirement.
Maintain accurate asset inventory and tracking across all company devices.
Configure and deploy standardized device images with security controls and required software.
Coordinate device shipping and logistics for our remote-first team.
Handle device troubleshooting, repairs, and replacements.
User Support & Access Management
Process access requests through Jira Service Desk with appropriate approval workflows.
Perform user onboarding and offboarding procedures, including account provisioning and deprovisioning.
Handle password resets, account lockouts, and basic user support issues.
Maintain accurate user directories and access controls across all systems.
Provide technical support and guidance to team members as needed.
Provide IT support across multiple time zones with defined SLAs for response and resolution.
Build and maintain an internal IT knowledge base and self-service portal to reduce repetitive support requests.
Develop and distribute troubleshooting guides and FAQs for common issues.
#J-*****-Ljbffr

📌 Remote Apps Tech Support Specialist (Mendoza)
🏢 Accenture Argentina
📍 Mendoza