Customer Journey & Marketing Insights Strategist
The Company At Spartan Investment Group our mission is to improve lives through our values.
We do this by finding value-add and opportunistic investments offering solid returns to our investors.
Providing an opportunity to grow for our partners and creating lasting wealth for everyone with whom we conduct business is how we make our greatest contribution.
We specifically focus on self-storage projects capitalizing on amazing deals in other asset classes.
In ****, we were listed as the 5th fastest growing real estate company in the US and joined the list of the top 100 owners of self-storage.
We are members of the Inc.
**** fastest-growing private companies in America and in **** we were #13 in Denver Business Journals list of top places to work.
Mission The mission of the Customer Journey & Marketing Insights Strategist is to continuously improve every customer interaction across SIG, FUS, and SCM so that experience translates into conversion, satisfaction, loyalty, and revenue, not just service quality.
This is not a customer service role.
Marketing doesn't end when a lead comes in: every touchpoint, from a website visit to a phone call to the move-in process, shapes trust and long-term loyalty.
This person owns understanding how customers discover, evaluate, and choose our brands, and turns that understanding into concrete improvements across the journey.
They work closely with the Marketing Director and cross-functional specialists to remove friction, run a structured Voice of Customer program, and make customer experience a measurable driver of occupancy, revenue, and customer lifetime value rather than a soft metric.
Outcomes Raise overall CSAT to 85% or higher.
Move NPS into positive territory, with a target of +20 or better, and re-baseline it if the current score is materially different once the program is live.
Increase average Google review rating to 4.5 stars or better, with review volume up 20 to 30% year over year.
Cut online lead-form and inquiry abandonment by 15 to 20% by removing the highest-friction points identified in journey mapping.
Reduce average customer effort score by 15%, targeting a low-effort experience across lead handling, scheduling, and move-in.
Increase referral-driven leads and rentals by 15 to 20% year over year.
Improve customer retention and reduce avoidable churn by 5 to 10%.
Stand up a structured Voice of Customer program pulling from at least 5 sources (reviews, CSAT, NPS, CRM feedback, website behavior) within 90 days, with a monthly reporting cadence.
Deliver a completed, prioritized journey map with a documented friction backlog for each of the three brands within 6 months.
Deliver monthly, actionable CX recommendations to SEO, Content, Growth Marketing, Business Development, and Digital Experience, with at least 70% adoption within a quarter.
Maintain consistent enterprise CX standards across FreeUp Storage facilities while allowing local flexibility, measured through a standardized quarterly CX audit score.
Competencies Customer-Centricity: Starts from the customer's actual experience, not the org chart.
Notices friction that internal teams have stopped seeing because they're used to it.
Diagnostic Thinking: Digs past a symptom (a bad review, a drop in conversion) to find the root cause in the journey, rather than treating each complaint as a one-off.
Analytical Rigor: Moves comfortably between qualitative feedback and quantitative data, and doesn't let a handful of loud complaints outweigh what the broader numbers show, or vice versa.
Influence Without Authority: Gets SEO, Content, Growth Marketing, Business Development, and Digital Experience to act on CX findings without owning any of those teams.
Makes the case with evidence, not title.
Continuous Improvement Mindset: Treats CX as an ongoing practice, not a project with an end date.
Keeps surfacing the next friction point after the last one is fixed.
Judgment Under Ambiguity: Balances enterprise consistency against real differences between facilities and markets, and knows when to hold the standard versus when to flex it.
Communication & Storytelling: Turns scattered feedback and data into a clear, prioritized narrative that non-CX specialists can act on quickly.
Qualifications Bachelor's degree in Marketing, Business, Customer Experience,



Communications, Psychology, or a related field.
Minimum years of experience in Customer Experience, Digital Experience, Marketing Strategy, UX, or Customer Insights.
Experience improving customer journeys using data and customer feedback.
Strong analytical and problem-solving skills.
Experience working cross-functionally with marketing, digital, and operational teams.
Excellent communication and presentation skills.
Technical Requirements Customer journey and experience: customer journey mapping, customer experience frameworks, service blueprinting, journey optimization, and persona development.
Analytics: Google Analytics 4, Microsoft Clarity or Hotjar, conversion funnel analysis, customer behavior analysis, and dashboard reporting.
Voice of Customer: CSAT, NPS, customer surveys, review management, feedback analysis, and customer interviews.
Marketing: digital marketing, CRM, marketing automation, website optimization, email marketing, and conversion optimization.
Preferred: HubSpot, UX research, A/B testing, and AI-powered customer insights tools.
Remote Work Requirements Dedicated home office or professional remote work environment.
Reliable high-speed internet connection capable of supporting video conferencing and daily business operations.
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Onsite
Buenos Aires, Ciudad Autónoma de Buenos Aires, Argentina
Full time
R*****
Careers that change lives start here.
Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.
Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year.
Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
**A Day in the Life**
Somos líderes en tecnología y soluciones médicas impulsados por una misión, con un legado de integridad e innovación.
Trabaja con nosotros para incentivar una mejor atención al paciente y colabora con toda la industria para que la asistencia sanitaria sea más asequible y accesible.
Forma parte de una comunidad de expertos comprometidos con garantizar una asistencia sanitaria de calidad y asequible en todo el mundo.
Venga a fortalecer sus habilidades especializadas y a mejorar su experiencia.
Le apoyaremos con la formación, la tutoría, la orientación y las redes que necesita para avanzar, y le capacitaremos para que trabaje de la manera que más le convenga.
Juntos,



podemos afrontar los retos que cambiarán el panorama de la asistencia sanitaria.
Únase a nosotros para desarrollar una carrera que cambia vidas.
El puesto estará ubicado en Capital Federal / Gran Buenos Aires en un modelo flexible.
**Las responsabilidades pueden incluir las siguientes y se pueden asignar otras tareas:**
+ Identifica, desarrolla y aplica estrategias empresariales a corto y largo plazo relacionadas con el desarrollo de nuevos productos, tecnologías, servicios, productos derivados y/o sectores.
+ Identifica mercados y oportunidades de concesión de licencias, y determina la viabilidad del desarrollo empresarial y de productos.
+ Realiza análisis económicos sobre oportunidades de productos nuevos o mejorados.
+ Desarrolla modelos de negocio y determina las tendencias del mercado para fundamentar las perspectivas a largo plazo.
+ Coordina con los departamentos internos la identificación y la implementación de proyectos de desarrollo empresarial.
+ Puede colaborar con los equipos de ventas, marketing y clientes potenciales para determinar sus necesidades.
+ Desarrolla y difunde información de forma continua a todas las partes pertinentes sobre el cumplimiento de las metas y los objetivos del proyecto.
**Conocimientos y experiencia requeridos:**
+ Carrera Técnica concluida de Instrumentista Quirúrgico
+ Un año de experiencia laborando en ambientes hospitalarios y/o empresas de dispositivos médicos
+ Experiencia entrando a quirófano
+ Sería una ventaja contar con un nivel de inglés Intermedio
+ Sería una ventaja contar con experiencia en portafolios de dispositivos médicos de sala de operaciones / quirúrgicos
+ Sería una venta contar con experiencia comercial / ventas de dispositivos médicos / Farmacéuticos
+ Ubicación del puesto: Capital Federal / Gran Buenos Aires
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
...
**Benefits & Compensation**
**Medtronic offers a competitive Salary and adaptable Benefits Package**
A commitment to our employees lives at the core of our values.
We recognize their contributions.
They share in the success they help to create.
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people.
From the R&D; lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves.
We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** .
Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.
Our industry leadership comes from the passion and ingenuity of our people.
That's who we are.
Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** .
With one Medtronic Mindset defining how we work.
Speed and decisiveness run in our DNA.
Diverse perspectives inspire our bold answers to any challenge that comes our way.
And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** .
By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
...
**EEO Minorities/Females/Protected Veterans/Disabled
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