AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you

ABOUT THE ROLE

We are looking for a Senior IT Support Specialist to manage devices, access, and IT support for a remote-first team, including security and compliance tasks.

MUST HAVES

- 4+ years of experience in IT support, systems administration, or IT operations roles.
- 3+ years of hands‑on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable).
- 3+ years of experience with Google Workspace administration.
- 2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar).
- Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk).
- Strong background in access management, identity governance, and user lifecycle management.
- Demonstrated ability to lead IT initiatives and drive process improvements.
- Excellent communication skills with experience training and mentoring non-technical team members.
- Strong project management and organizational skills with the ability to manage multiple priorities.
- Experience working in fast-paced startup or scale-up environments.
- Upper-intermediate English level.

NICE TO HAVES





- 5+ years of experience in high-growth SaaS companies or technology startups.
- Experience with data privacy regulations (GDPR, CCPA, SOX) and implementation.
- Advanced scripting and automation experience (Python, PowerShell, Bash).
- Experience leading IT teams or mentoring junior IT staff.
- Background in vendor management and IT procurement processes.
- Experience with enterprise-grade backup and disaster recovery solutions.

WHAT YOU WILL DO

Device & Asset Management

- Manage end-to-end laptop lifecycle using Rippling, including procurement, configuration, deployment, and retirement.
- Maintain accurate asset inventory and tracking across all company devices.
- Configure and deploy standardized device images with security controls and required software.
- Coordinate device shipping and logistics for our remote-first team.
- Handle device troubleshooting, repairs, and replacements.

User Support & Access Management

- Process access requests through Jira Service Desk with appropriate approval workflows.
- Perform user onboarding and offboarding procedures, including account provisioning and deprovisioning.
- Handle password resets, account lockouts, and basic user support issues.
- Maintain accurate user directories and access controls across all systems.
- Provide technical support and guidance to team members as needed.
- Provide IT support across multiple time zones with defined SLAs for response and resolution.
- Build and maintain an internal IT knowledge base and self-service portal to reduce repetitive support requests.
- Develop and distribute troubleshooting guides and FAQs for common issues.

📌 Remote Apps Tech Support Specialist (Mendoza)
🏢 Accenture Argentina
📍 Mendoza