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Engagement Delivery Senior Manager – Overview

The Engagement Delivery Senior Manager collaborates with other leaders to ensure consistent delivery standard methodologies and influences the overall integral engagement and delivery approach. They are responsible for meeting and exceeding business targets and providing leadership with accurate forecasts and metrics. They contribute to thought leadership and lead efforts to drive positive change, organizational initiatives, objectives and methods forward with executive-level engagement. They take ownership and personal responsibility for implementing change despite opposition or barriers and confidently make decisions in conditions of uncertainty. They are strong mentors who lead by example and embody the Salesforce values.

Your Impact:

Lead programs by staying aligned on program scope, and release planning, as well as aligning one or more teams on vision, and business goals, creating the program structure,



and securing cross‑functional alignment. Drive teams through the Software engineering experience using Agile and demonstrated analytical and technical skills. Drive meetings with key team members for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program. Develop strong partnerships with key functional team members to drive focus on business goals. Be a trusted partner for executive management to ensure program success. Partner with cross‑functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, etc. (cross‑functional – Product Owners, Scrum Masters, TechOps, Release Eng, Capacity, Functional Managers, Release Management). Provide awareness of program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting. Handle "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders. Anticipate and remove obstacles that slow down or prevent teams from delivering on project goals. Provide monthly program reviews and updates at sprint reviews (give details into the current state of project goals, risks, and critical issues).



Create a collaborative environment that fosters creativity, innovation, and learning. Operate as a catalyst within the organization to advance our Product & Technology strategy globally and drive team members across client organizations through change.

Industry Vertical Roles:

- Commercial and Enterprise (Manufacturing, Auto, Energy, Travel, Transportation, Hospitality, and Business Services)
- Communications, Media, and Technology
- Financial Services including the Insurance industry
- Healthcare and Life Sciences
- Retail Consumer Goods
- Public Sector, Non‑profit, and Education

MINIMUM REQUIREMENTS:

- 15+ years of experience (with 5+ years leading multiple work streams) in a program management role leading enterprise-scale CRM (or similar) projects.
- 10+ years experience with management consulting or consulting services.
- SFDC experience is not required but parallel implementation experience is required.
- Demonstrated project leadership skills with direct responsibility for running project teams, budgeting, and scheduling against a customer or vendor contract.
- Lead internal and external project customers; conflict management, issues, executive communication, and leadership skills.
- Outstanding and effective communication skills; along with good executive presence.
- Verbal and written; ability to work with remote teams during non‑traditional business hours.
- Ability to lead enterprise‑wide engagements, facilitate meetings with client executives, mentor teams of senior team members, and proactively run project risk ability to weigh business and technical requirements to identify dependencies, produce project plans and estimates.
- Ability to work effectively in a fast‑paced, high‑energy,

📌 Senior Manager, Engagement Delivery (Argentina)
🏢 Salesforce
📍 Argentina