AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.WHY JOIN USIf you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!ABOUT THE ROLEWe are looking for a Senior Help Desk Technician to manage device lifecycle, access, and endpoint security across a remote-first organization. This person handles onboarding and offboarding, deploys and monitors security tools like SentinelOne, and builds self-service resources to cut requests. Strong Google Workspace, Jira Service Desk, and English communication skills are essential.WHAT YOU WILL DODevice & Asset Management- Manage the full laptop lifecycle in Rippling, including procurement, configuration, deployment, and retirement.- Maintain accurate inventory and tracking for all company devices.- Configure and deploy standardized device images with required software and security controls.- Coordinate device shipping, repairs, replacements, and troubleshooting for the remote-first team.User Support & Access Management- Process access requests through Jira Service Desk and follow appropriate approval workflows.- Manage user onboarding and offboarding, including account provisioning and deprovisioning.- Handle password resets, account lockouts, and basic user support issues.- Maintain accurate user directories and access controls across all systems.- Provide responsive IT support and guidance to team members across multiple time zones, following defined SLAs.- Build and maintain an internal IT knowledge base, self-service portal, troubleshooting guides, and FAQs to reduce repetitive requests.- Identify technology pain points and improve the employee support experience through feedback and IT satisfaction surveys.General IT Support- Deploy and manage SentinelOne across all endpoints, including configuration, monitoring, and security alert response.- Implement and maintain security policies, procedures, and access controls.- Assist with security audits, assessments, incident response,



and business continuity planning.- Monitor and audit data access and sharing practices and maintain data inventory and processing records for compliance.- Support data security initiatives, including reviewing and implementing policies for PII, data classification, and data retention.- Manage integrations between tools and troubleshoot connectivity or synchronization issues.- Support security awareness programs, including phishing simulations and training completion tracking.- Keep the team informed about emerging threats and security best practices.Process Improvement & Automation- Drive completion of IT-related tasks through effective communication and follow-up.- Identify opportunities to automate routine IT processes and workflows.- Maintain documentation for IT procedures, policies, and system configurations.- Track and report on IT metrics, including ticket volume, resolution time, device health, and license utilization.- Provide regular reporting to leadership on IT support trends and areas for improvement.- Use data to identify recurring issues and prioritize process improvements.MUST HAVES- 4+ years of experience in IT support, systems administration, or IT operations roles- 3+ years of hands‑on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable).- 3+ years of experience with Google Workspace administration- 2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar).- Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk).- Strong background in access management, identity governance,



and user lifecycle management.- Demonstrated ability to lead IT initiatives and drive process improvements.- Excellent communication skills with experience training and mentoring non‑technical team members.- Strong project management and organizational skills with ability to manage multiple priorities.- Experience working in fast‑paced startup or scale‑up environments.- Strong experience with Google Workspace, Jira Service Desk, and endpoint security tools.NICE TO HAVES- 5+ years of experience in high‑growth SaaS companies or technology startups.- Experience with data privacy regulations (GDPR, CCPA, SOX) and implementation.- Advanced scripting and automation experience (Python, PowerShell, Bash).- Experience leading IT teams or mentoring junior IT staff.- Background in vendor management and IT procurement processes.- Experience with enterprise‑grade backup and disaster recovery solutions.PERKS AND BENEFITS- Professional growth: Accelerate your professional journey with mentorship, TechTalks, and personalized growth roadmaps.- Competitive compensation: We match your ever‑growing skills, talent, and contributions with competitive USD‑based compensation and budgets for education, fitness, and team activities.- A selection of exciting projects: Join projects with modern solutions development and top‑tier clients that include Fortune 500 enterprises and leading product brands.- Flextime: Tailor your schedule for an optimal work‑life balance, by having the options of working from home and going to the office – whatever makes you the happiest and most productive.Requirements- 4+ years of experience in IT support, systems administration, or IT operations roles- 3+ years of hands‑on experience with device management platforms (Rippling preferred, but Jamf, Intune, or similar acceptable)- 3+ years of experience with Google Workspace administration- 2+ years of experience with endpoint security solutions (SentinelOne, CrowdStrike, or similar)- Proven experience with IT service management principles and advanced ticketing system workflows (Jira Service Desk)- Strong background in access management, identity governance, and user lifecycle management- Demonstrated ability to lead IT initiatives and drive process improvements- Excellent communication skills with experience training and mentoring non‑technical team members- Strong project management and organizational skills with ability to manage multiple priorities- Experience working in fast‑paced startup or scale‑up environmentsSenior Help Desk Technician ID90031 BUENOS AIRES, B, ar#J-18808-Ljbffr

📌 Senior Help Desk Technician Id90031 (Buenos Aires)
🏢 AgileEngine
📍 Buenos Aires