We are looking for a Digital Operations L2 Cloud Support Engineer.
Mission
Operate and support the Digital Solutions provided by the company and the underlying Cloud Infrastructure.
Main responsibilities and activities
Operate the Digital Solutions provided by the company and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)
Perform configuration changes and deployment of new versions.
Respond to Incidents and Requests escalated by Digital Operations L1 Support.
Update Incidents and Requests in Ticketing tool.
Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.
Perform Root Cause Analysis, document findings and drive corrective actions.
Escalate Incidents and Requests to L3 Support where appropriate.
Maintain Knowledge Base.
Contribute to the maintenance of Process Documentation.
In addition, for Team Lead Role
Ensure staffing roster supports required service hours (eg. 8x5 or 24x7)
Ensure adequate training and performance of team members.
Drive Continuous improvement and support Service Excellence.
Requirements
Basic education and training: Bachelor's degree or equivalent in Information Technology, Engineering or related.
Certifications (AWS, etc,...) an advantage.
Professional experience: Deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management.




Experience in project management an advantage.
Skills
Data & messaging analysis: Kafka (most important), SQL (PostgreSQL, Oracle)
Logs and monitoring analysis: Splunk, AWS CloudWatch, Grafana, Prometheus.
Knowledge of containerized applications (Docker, Kubernetes, AWS)
Basic scripting (Bash, Python, Postman)
CI/CD pipelines: ArgoCD, Argo Workflows.
Languages: Spanish (C2), Portuguese (C2), Excellent in English (C1, spoken & written), any other languages can be an advantage.
ITIL Certification will be advantageous.
Specific knowledge linked to the job
Strong communication skills (verbal or written)
Stakeholder Management.
Customer care.
Good analytical skills or thinking especially on problem solving.
Excellent coordination of tasks, prioritization and time management skills.
Strong planning and organizational skills.
Attention to detail and thoroughness.
Documentation writing.
Personal qualities required, abilities
Proactive, self-motivated and driven.
Focused and results-oriented.
Demonstrate strong functional leadership, ability to drive other people (Team Lead role only)
Team player.
Personal commitment to meet customers' needs or project goals.
Resilient and mature in handling difficult situations and people.
Willing to learn.
Willing to work outside regular office hours (shift work or on-call, including during week-ends or public holidays)
Willing to travel if required.
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📌 Id 4497 – Digital OperationsCloud Support Engineer (Buenos Aires)
🏢 CONEXION HR
📍 Buenos Aires