Come work with us!
Come work with us!
Welcome to Healthee, where healthcare meets simplicity.
It's ****, and our mission is to empower employees to take control of their health benefits with clarity and confidence- navigating complex systems in under 27 seconds.
Using cutting-edge AI, we personalize and streamline the experience of understanding, using, and optimizing health coverage.
We're not just building a product.
We're crafting an intelligent platform that transforms lives through data-driven insights and seamless digital experiences.
We are looking for a Technical Support Engineer to join our team in our Buenos Aires office!
Key Responsibilities
Work closely with our enterprise customers, CSMs, Benefits Specialists, and engineers to resolve the most complex issues
Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels
Manage and solve assigned cases by providing the best support solution given the client needs
Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools
Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present
Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution




Develop regular reports to understand the health and quality of our platform
Build out systems and processes to manage tasks from report to completion.
You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems
Requirements
4+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable
Experience with inspecting and diagnosing web-applications and/or mobile applications
Strong understanding of and experience with REST APIs and/or GraphQL API
Knowledge of Single Sign-on including OAuth, SAML, and SCIM
Uses AI coding and research tools (Claude code, Codex, or similar) as part of their work for diagnosing and troubleshooting high complex problems.
Ability to reproduce customer issues, perform initial triage and file bugs with Engineering
Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution
Excellent interpersonal skills and multitasking abilities
Strong english command.
Superb written and verbal communication skills
Comfortable writing customer-facing explanations in plain english
Calm under pressure, positive attitude, empathy, and high energy
Ability to take initiative and adapt
#J-*****-Ljbffr

📌 Technical Support Engineer (Rincón de los Sauces)
🏢 Healthee
📍 Rincón de los Sauces