As a Senior AI Delivery Engineer in the Solution Delivery department, you will be a hands-on technical owner responsible for designing, building, and deploying enterprise-grade voice and conversational AI solutions — IVR, IVA, and self-service automation, increasingly enhanced with agentic automation — on the Omilia platform. You will serve at the intersection of AI engineering and client delivery — translating complex CX requirements into production-ready implementations. This role is structured as the entry point to technical leadership at Omilia.

Accountabilities

- Own technical delivery quality from design through go-live and hypercare — ensuring on-time, on-budget outcomes aligned with client CX goals.
- Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs.
- Proactively identify and manage delivery risks, escalate complex technical issues, and drive resolution with urgency.
- Provide technical guidance and mentorship to junior engineers within the delivery team.
- Contribute to internal delivery accelerators, tooling, reusable solution components, and best-practice documentation.
- Collaborate across Solution Delivery, Product, Platform, R&D;, Sales, Pre-Sales, and Certified Partners to ensure alignment on project requirements and Omilia platform capabilities.

Key Responsibilities

Hands-on AI Solution Delivery

- Design, configure, and deploy end-to-end conversational AI (IVR / IVA) solutions on the Omilia OCP platform — covering agentic workflows blended with traditional NLU modelling, and omnichannel integrations.
- Where applicable,



integrate GenAI capabilities into production deployments — RAG pipelines, embedding search, and LLM prompt engineering.
- Manage contact centre infrastructure integrations: IVR, SIP, CTI, and omnichannel APIs.

Client and Cross-functional Collaboration

- Serve as the primary technical point of contact for assigned client engagements — translating business requirements into technical architectures and CX designs, and maintaining trusted relationships with customers and partners throughout the project lifecycle.
- Collaborate closely with Solution Architects, Product, Platform, R&D;, and Pre-Sales to ensure alignment on project requirements and Omilia platform capabilities.
- Proactively identify and manage delivery risks — escalating complex technical issues and driving resolution with urgency.

Technical Leadership and Growth

- Provide technical guidance and mentorship to junior engineers within the delivery team.
- Contribute to internal delivery accelerators, tooling, reusable solution components, and best-practice documentation.
- Actively research developments in conversational AI, agentic frameworks, and GenAI tooling to drive continuous improvement in delivery processes.
- Foster a culture of quality, innovation, and ownership within the team.

Requirements

Required





- 5+ years of hands-on experience delivering conversational AI, IVR, or IVA solutions in enterprise environments, with significant time on the voice / telephony channel.
- Proven delivery track record with at least one major conversational AI platform: Omilia OCP, Cognigy, Kore.ai, Google CCAI, Nuance, Amazon Lex, or equivalent.
- Hands-on VUI / voice dialog design: prompt and call-flow design, disambiguation, confirmation strategy, and error-recovery / retry handling for spoken interactions.
- Working knowledge of ASR and NLU behaviour under telephony conditions: narrowband (8 kHz) audio, barge-in, DTMF fallback, confidence thresholds, and grammar / word-boosting for difficult inputs such as names, addresses, and alphanumerics.
- Practical experience integrating GenAI/LLM capabilities into production systems: RAG, embeddings, prompt engineering, LLM APIs (OpenAI, Gemini, Claude, etc.).
- Solid proficiency in Python (preferred) or Node.js for backend integrations and automation scripting.
- Experience with CX and contact centre infrastructure: IVR, SIP, CTI, and omnichannel API integrations.
- Experience with bot analytics, AI quality monitoring, and solution optimization tooling. Working understanding of core business KPIs such as containment rate and CSAT.

Skills & Competencies

- Ability to lead technical client conversations and translate complex requirements into implementation plans.
- Ability to act as a trusted advisor to customers — navigating delivery challenges, removing blockers, and ensuring the final solution meets their business objectives, customer experience standards, and quality expectations.
- Stron

📌 Senior Conversational AI Delivery Engineer (Argentina)
🏢 Omilia
📍 Argentina