About Measured

Measured is the pioneer and leader of incrementality-based media measurement and optimization. Since 2017, leading brands have used our AI-powered, all-in-one platform to manage, test, plan, and optimize over $35 billion in full-funnel media investments. Measured's unique combination of automated experimentation, media mix modeling, and industry-leading expertise helps marketers prove the incremental impact of their advertising and maximize ROI with unmatched ease, accuracy, and efficiency.

The Role

This position will report to the Director, Customer Support Operations and will serve as a technical expert and team leader within the customer support organization, handling complex technical inquiries, mentoring junior team members, and driving operational excellence. As a Senior Technical Customer Support Specialist, you will own resolution of escalated technical issues, serve as subject matter expert for advanced platform questions, and bridge the gap between front-line support and Technical Support Engineers. You will balance hands-on customer support with team leadership responsibilities including mentoring, knowledge development, and process improvement initiatives that elevate the entire support organization.

This role is idóneo for an experienced support professional who has mastered technical troubleshooting, developed deep product expertise, and is ready to expand their impact through leadership, mentorship, and strategic contributions to support operations.

At Measured, we equip every team member with best-in-class technology to fuel extraordinary outcomes. We expect our team to continuously evolve alongside these tools,



using AI as a partner for momentum and innovation — raising the bar on everything we build. Our people own the final voice, judgment, and accountability behind every deliverable.

Requirements

Key Responsibilities

Advanced Technical Support & Escalation Management

- Own resolution of complex, escalated technical issues that require advanced troubleshooting and deep product expertise
- Diagnose and resolve sophisticated data issues including integration problems, transformation errors, and multi-platform data discrepancies
- Conduct advanced data validation including SQL queries to verify data accuracy, identify anomalies, and troubleshoot pipeline issues
- Serve as escalation point for Technical Customer Support Analysts, resolving L2 technical requests.
- Coordinate with Technical Support Engineers on highly complex issues, providing detailed analysis and customer context
- Manage critical incidents with composure, coordinating cross-functional response and customer communication
- Resolve 40%+ of assigned tickets without further escalation through deep technical knowledge and problem-solving expertise

Subject Matter Expertise & Technical Leadership

- Develop deep expertise in Measured's data pipelines, transformation logic, and platform architecture
- Stay current on product roadmap, upcoming features, and technical changes to proactively support customers




- Provide technical expertise during customer calls, implementation reviews, and strategic account discussions
- Partner with Product and Engineering teams to understand technical architecture and translate into customer-facing guidance
- Contribute to technical documentation, and troubleshooting guide
- regular knowledge-sharing sessions on day-to-day topics, new features, and troubleshooting techniques
- Model excellence in customer communication, technical depth, and operational discipline

Knowledge Management & Documentation

- Create and maintain troubleshooting guides, technical runbooks, and process documentation
- Participate in the development of customer-facing knowledge base articles for relevant topics and common scenarios
- Maintain repository of escalation patterns, edge cases, and advanced solutions

Process Improvement & Operational Excellence

- Identify opportunities to streamline support workflows, reduce escalations, and improve efficiency
- Lead initiatives to improve first-contact resolution rates and reduce average handle time

- Contribute to support operations projects including workflow optimization, automation, and tooling improvements

- Implement and refine escalation protocols that balance efficiency with appropriate technical oversight
- Drive continuous improvement in support quality, customer satisfaction, and operational metrics
- Leveraging AI for an Agentic approach across applicable operations.

Customer Partnership & Relationship Management

- Build trusted relationships with key customer stakeholders through consistent, expert support
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📌 Sr.Technical Customer Support Specialist (Argentina)
🏢 Measured
📍 Argentina