Supervisor, Compliance Services

Compliance Services

The Compliance Services Supervisor is responsible for leading a team of Service Representatives and Associates to deliver services by leveraging Sovos’ products and tools. The Compliance Services Supervisor is responsible for ensuring that all regulatory deadlines are met by the team while delivering an outstanding customer service experience to clients. This role provides day-to-day support to team members, manages team tasks, performs performance management and leads process improvement initiatives to maximize internal efficiency and improve client experience.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Key Position Responsibilities

Lead a team of Compliance Services Associates and Representatives

Hold team accountable for high service levels while creating a culture of collaboration and professionalism

Interview, hire, train, coach, appraise performance, reward and discipline employees

Implement and lead process improvement initiatives across the team

Monitor client activities to ensure timely completion of compliance related tasks





Provide assistance to team members in resolving client issues

Manage client escalations

Lead team to successful completion of department goals

Follow through on supervisory responsibilities in accordance with the organization’s policies and applicable laws

Perform other duties and special projects as assigned

Minimum Position Qualifications

Bachelor’s degree or equivalent work related experience

3+ years of client service related work experience

Excellent time management, decision making, and organizational skills

Ability to lead and empower teams to achieve individual and operational goals

Excellent interpersonal and professional communication skills

Ability to work as a member of a team and cross-functionally

Detail oriented and ability to work independently in a fast-paced environment

Essential Job Functions:

Interact effectively with teammates, colleagues and customers

Comprehend and communicate complex concepts

Concentrate, analyze and resolve complex problems

Utilize technology (e.g. phone systems, computer hardware and software applications) to fulfill work requirements Qualifications

📌 Supervisor, Compliance Services (San Miguel de Tucumán)
🏢 Sovos
📍 San Miguel de Tucumán