About the role

We're hiring an experienced Virtual Assistant with strong Housecall Pro skills to handle customer communication for a growing US-based HVAC business, keep the schedule full, and keep technicians on the move. This is a fully remote, full-time, long-term position.

Why join

- A stable, long-term, full-time remote role
- You'll be the first point of contact for customers, and your work directly drives booked jobs
- A small team with direct access to the business owner

Key responsibilities
- Answer inbound calls, texts, and web leads, and book service appointments
- Create and manage customers, jobs, and schedules in Housecall Pro

- Dispatch technicians and keep customers updated on arrival times
- Escalate urgent and emergency AC calls to the on-call technician
- Follow up on open estimates and unpaid invoices

- Schedule maintenance tune-ups and manage recurring maintenance customers
- Request reviews from satisfied customers




- Keep CRM records, notes, and job statuses accurate and up to date

Requirements
- Proven hands-on experience with Housecall Pro (required), including booking, dispatching, estimates, and invoicing
- Fluent, clear English and confidence speaking with US homeowners by phone

- Availability during US Eastern Time business hours
- Reliable high-speed internet with a backup connection, a quiet workspace, and a quality headset
- Strong organizational skills and a calm, professional manner during busy periods

Nice to have
- Experience in HVAC or another home-services business
- Familiarity with ServiceTitan or Jobber
- Sales or booking experience, especially turning calls into booked jobs

- Spanish

Compensation: 1,300 USD per month, full-time

📌 Virtual Assistant / Customer Service Representative – Housecall Pro (HVAC) (Córdoba)
🏢 Talentige
📍 Córdoba