About the role

Talentige is hiring a Virtual Assistant / Customer Service Representative with solid Housecall Pro experience. You'll be the main point of contact for customers of a growing US-based HVAC company, keep the schedule full, and make sure technicians always know where to go next. This is a fully remote, full-time, long-term position.

Why join

- Steady, long-term, full-time remote work
- Your calls and follow-ups directly turn into booked jobs
- A small team with direct access to the business owner

Your day-to-day
- Answer inbound calls, texts, and web leads, and schedule service appointments
- Set up and manage customers, jobs, and schedules in Housecall Pro
- Dispatch technicians and keep customers updated on arrival windows
- Pass urgent and emergency AC calls to the on-call technician
- Follow up on pending estimates and unpaid invoices
- Schedule maintenance tune-ups and support recurring maintenance customers




- Request reviews from satisfied customers
- Keep CRM records, notes, and job statuses accurate and up to date

Must-haves
- Proven hands-on Housecall Pro experience (required), including booking, dispatching, estimates, and invoicing
- Fluent, clear English and confidence on the phone with US homeowners
- Availability during US Eastern Time business hours
- Reliable high-speed internet with a backup connection, a quiet workspace, and a quality headset
- Strong organization and a calm, professional manner during busy periods

Nice to have
- Experience in HVAC or another home-services business
- Familiarity with ServiceTitan or Jobber
- Sales or booking experience, especially converting calls into booked jobs
- Spanish

Compensation: 1,300 USD per month, full-time

📌 Virtual Assistant / CSR – Housecall Pro (HVAC) (Mendoza)
🏢 Talentige
📍 Mendoza