Who We Are:Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.With a integral team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.Location and Flexibility:Our AI Conversational Architectsare integral parts of our Data & AI team at TELUS Digital. To help retain our deep culture of collaboration, this role will maintain an in-office presence in a hybrid capacity in our Buenos Aires office.The Opportunity:Responsibilities:- Partner with professionals from Data Science and Data Engineering to address complex technical challenges, ensuring that the latest and most effective Data & AI techniques are being utilized.- Take ownership of implementing and optimizing applied AI components, ensuring they meet project needs with high complexity and scale.- Navigate and manipulate generative AI models, including (but not limited to) LLMs, to create prompts and solutions tailored to specific use cases.- Develop and incorporate AI solutions while adhering to industry best practices, including moderation, security, monitoring, and compliance standards.- Lead the charge in designing, measuring, and evaluating AI model outputs,



developing standard and custom metrics to ensure alignment with business objectives.- Translate AI research and PoCs into production-ready features, delivering robust and scalable AI components that integrate seamlessly with larger systems.Qualifications:- Demonstrable experience in applied AI, with a foundation in machine learning, NLP, LLMs, and statistical analysis.- Strong understanding of the trade-offs between various generative AI models and the ability to choose the right model for specific use cases.- Experience with data embeddings and vector databases, understanding the trade-off between available options, and leveraging it to optimize data ingestion.- Experience in architecting and developing solutions that integrate generative AI with traditional software solutions with mínimal to no oversight.- Experience building and testing a server-side platform for API development and orchestration.- Is proficient in the Python language and understands the trade-offs between multiple frameworks and patterns.- Skilled in creating and adjusting prompts for complex AI systems to meet diverse project requirements.- Familiarity with testing and evaluating AI systems using state-of-the-art methods and best practices.- Hands-on experience deploying software on leading cloud platforms and utilizing AI tools like AWS Bedrock, Azure AI Services, and Vertex AI.- Strong collaboration skills and ability to work alongside developers from multiple different areas.- Ability to communicate complex AI solutions and concepts effectively to technical and non-technical stakeholders.Equal Opportunity Employer:- At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity._For more information on how we use your information, see our Privacy Policy.

📌 Ai Conversational Architect (Buenos Aires)
🏢 Telus Digital
📍 Buenos Aires