Who are we?

Welltel is a leading innovator in virtual healthcare, dedicated to providing accessible, high-quality medical care to patients through advanced telehealth technology. We believe in empowering patients with convenient, compassionate, and effective healthcare solutions from the comfort of their homes. Our team is comprised of dedicated professionals committed to redefining the patient experience in a digital age.

Job Description:

The purpose of this role is to provide comprehensive clinical and administrative support, ensuring efficient clinic operations and exceptional patient experience.

This role also includes preparing patients prior to telehealth visits, remaining present during the encounter, and ensuring all documentation and follow-up tasks are completed so the provider only needs to sign and lock the note.

I. Clinical Support & Patient Care

The Medical Assistant is responsible for preparing and assisting throughout patient encounters, ensuring all clinical information is accurate and handled with care.

- Patient Chart Preparation: Proactively prepare and pre-assess patient charts before their scheduled appointment, utilizing the correct EMR template for each visit type (e.g., audio, video, follow-up).
- Information Verification: Verify and accurately update patient information at every visit, including date of birth, address, preferred pharmacy, and current medication list.
- Medical Scribing: Accurately and precisely document the patient encounter in real-time as a scribe, capturing the provider's assessment and plan to avoid delays and discrepancies.
- Chart Completion: Remain present for the full telehealth encounter, documenting in real time so the provider only needs to review, sign, and lock the note upon visit completion.
- Encounter Review: Double-check all visit encounters and associated referrals for completeness and accuracy before finalizing.
- Patient Education: Provide patients with clear information and education as directed by the healthcare provider.
- Patient Rapport & Privacy: Establish a cordial and professional rapport with patients. Strictly protect patient privacy and confidentiality (in accordance with HIPAA) at all times.

II. Administrative & Scheduling Duties

The Medical Assistant will manage patient flow and perform key clerical tasks to support the practice.

- Appointment Management: Reschedule and confirm patient appointments via phone and other communication methods.
- Call patients prior to scheduled telehealth visits to ensure readiness and collect chief complaint and initial HPI before provider joins.
- Patient Communication: Serve as a point of contact for patient inquiries,



providing timely updates and information regarding their care, requests, and appointment details.
- Patient Intake: Manage patient check-in for providers, ensuring a smooth and timely start to appointments.
- Prepare patient charts in advance, including pre-documenting intake information and setting up visit notes before provider joins.
- Record Maintenance: Perform accurate data entry and maintain electronic medical records (EMR), managing all EMR workflows during and immediately after each visit.

III. Communication & Team Collaboration

Effective and professional communication is essential to this role.

- Internal Communication: Maintain clear and timely communication with providers and team leads escalating questions or concerns to the appropriate party.
- Team Collaboration: Collaborate effectively with all team members, including the intake department, to coordinate patient care, such as confirming follow-up appointments.
- Workflow Optimization: Actively work to optimize the patient experience and maintain the timeliness of appointments by communicating effectively with both patients and providers.
- Follow-Up Coordination: Ensure all post-visit follow-ups, instructions, and coordination tasks are completed so charts are fully ready for provider review and signature within 5 minutes of visit completion.

IV. Professionalism & Development

The Medical Assistant is expected to adhere to the highest standards of professionalism and contribute to a positive team environment.

- Punctuality & Reliability: Be punctual for all shifts and call patients at their scheduled times. Maintain a reliable internet connection for remote work and avoid call-outs whenever possible.
- Protocol Adherence: Comply with all established company protocols and workflows.
- Performance: Efficiently manage time to complete all scheduled patient encounters within the designated shift. Demonstrate strong attention to detail and accountability for the quality of work.
- Expectation: visits are fully prepared and documented in real time, requiring minimal work beyond provider sign and lock.
- Team Support & Training: Act as a resource for new team members, providing shadowing opportunities and training on charting protocols and procedures.
- Professional Conduct:



Maintain a positive, energetic, and professional demeanor. Exhibit exceptional customer service skills and the flexibility to adapt to a rapidly growing and changing work environment. Must be professional, punctual, reliable and accountable for quality of their work; be warm, kind and friendly yet efficient and comfortable working as part of a team in a fast-paced environment

REQUIREMENTS

- Fluent in conversational English.
- A quiet environment to work out of, the position is 90% patient facing and requires a clear internet connection, webcam, and microphone.
- Internet speed and backup 100mb minimum download.
- Experience with EMR preferred
- Medical Background Required (eg Nurses, Physicians, Pharmacists)
- Positive and energetic personality/ excellent interpersonal skills
- Excellent communication skills in person, on the phone and in written communications
- Flexibility in a rapidly growing and changing work environment
- Strong attention to detail
- Exceptional customer service skills
- Experience working with racially and ethnically diverse populations
- Basic computer skills, including familiarity with Microsoft Office products like Microsoft Teams, Outlook

Job Type: Fulltime Permanent Work From Home
Pay: $5-$7/hr
Working Hours: (40hrs a week)
Schedule: Mondays through Fridays, 9am to 5pm EST and eventually transition to 9am-7pm EST (4 days, 10 hour shifts) after training.

Job Type: Full-time

Pay: $6,107.03 - $10,687.30 per hour

Expected hours: 40.0 per week

Application Question(s):

- At Welltel, we work closely with American clients, so strong written and spoken English is essential. We're looking for someone who can communicate clearly and confidently in English in a U.S. business context. Please answer the following. How comfortable are you communicating in English with American clients, both in writing and speaking? Please give examples from past experience that show your fluency and confidence.
- Are you comfortable starting with a standard 9-to-5 schedule for the first two weeks, and then transitioning to a 4x10 schedule — four 10-hour shifts per week?
- What are your local internet speeds, and is your connection consistently reliable?
- If your internet goes out, what is your contingency or backup plan to stay connected and continue working?
- Application link: https://app.willotalent.com/invite/o2krLS/
- Can you walk me through a time you had to navigate a complex technology system or EMR (Electronic Medical Record)? What systems have you used, and how did you ensure you used them effectively in your role?

Work Location: Remote

📌 Medical Virtual Assistant (Remote) - must have Medical Background (Argentina)
🏢 Welltel
📍 Argentina