Job Description

This is a remote position.

Our client is a well-established B2B SaaS company powering complex, real-world operations across industries like hospitality, travel, and workforce logistics. Their platform supports enterprise clients running 24/7 operations—where performance, reliability, and precision truly matter.

This is not a typical support role. You’ll be working directly in live production environments , solving meaningful technical challenges and gaining deep exposure to how large-scale SaaS platforms actually operate.

Why this role stands out

- Work hands-on with production databases and live systems

- Move beyond basic support into technical troubleshooting and problem-solving

- Gain exposure to a full Microsoft stack: Azure, SQL Server, .NET, Angular

- Partner with technical client stakeholders (not just end users)

- Join a lean, high-impact team where autonomy and ownership are valued

- Build a strong foundation for growth into senior support, DevOps, or engineering-adjacent roles

What you’ll be doing

You’ll sit at the intersection of client support and technical operations , diagnosing and resolving issues across database, application, and infrastructure layers.

On any given day, you might:

- Investigate a system issue using SQL queries

- Resolve performance bottlenecks or data inconsistencies

- Monitor production environments and prevent issues before they escalate

- Work directly with clients to troubleshoot and explain technical problems

- Collaborate with engineering to escalate and resolve complex cases

During quieter periods, you’ll proactively monitor systems,



improve documentation, and help strengthen internal processes.

Tech environment

- Cloud: Azure

- Database: SQL Server

- Backend: .NET

- Frontend: Angular

- Tools: Jira, RDP, monitoring/logging tools, SQL Profiler (and similar)

- Integrations: SSO, payment systems, reporting tools (Power BI)

Requirements

What we’re looking for

- 3+ years of technical support experience in a SaaS/software environment (non-negotiable)

- Strong SQL skills (queries, troubleshooting, working with live data)

- Experience supporting web-based applications in production

- Ability to troubleshoot across multiple layers (database, application, network)

- Comfortable working with remote servers / environments (RDP)

- Strong English communication skills —you’ll interact directly with clients

- A self-starter mindset —you take initiative, don’t wait for direction

Nice to have

- French and/or Spanish language skills

- Experience with Microsoft stack (.NET, IIS, Azure)

- Exposure to L2/L3 or production support environments

- Familiarity with SSO (SAML/OAuth)

- Experience working in distributed, remote teams

Benefits

Why apply?

If you’re looking to level up from traditional support into a more technical, high-impact role , this is an opportunity to build real depth in systems, databases, and production environments—while working with a collaborative, no-politics team.

Requirements
What we’re looking for 3+ years of technical support experience in a SaaS/software environment (non-negotiable) Strong SQL skills (queries, troubleshooting, working wi

📌 Technical Support Specialist (Buenos Aires)
🏢 World Tech Recruiting
📍 Buenos Aires