Technical Project Manager - Data Center (Remote) Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture Tickets get lost between technical and commercial teams — this role closes that gap We are scaling and need a manager who can build process while staying hands-on with clients Key Responsibilities Client Ownership - Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle - Lead client onboarding, scoping calls, and technical review meetings - Translate client requirements into actionable work orders and internal tickets - Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs - Build long-term relationships that reduce churn and increase account expansion Project & Ticket Management - Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform - Create, assign, prioritize,



and close tickets with clear documentation at every stage - Track multi-workstream projects across planning, procurement, deployment, and sign-off - Identify blockers early and coordinate cross-functional resolution without escalating everything upward - Maintain a live project dashboard that clients and internal stakeholders can rely on Datacenter & Technical Operations - Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling - Review and validate work orders for technical accuracy before client-facing delivery - Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics - Ensure adherence to datacenter safety, change management, and access protocols - Provide technical guidance to junior technicians and contractors on-site Budget & Commercial Oversight - Track project budgets, flag overruns, and submit change orders when scope shifts - Review vendor

📌 Remote Ai Operations & Enablement Lead (Mendoza)
🏢 S27a
📍 Mendoza