Technical Project Manager - Data Center (Remote)

Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question

Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture

Tickets get lost between technical and commercial teams — this role closes that gap

We are scaling and need a manager who can build process while staying hands-on with clients

Key Responsibilities

Client Ownership

- Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
- Lead client onboarding, scoping calls, and technical review meetings
- Translate client requirements into actionable work orders and internal tickets
- Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
- Build long-term relationships that reduce churn and increase account expansion

Project & Ticket Management

- Own the full ticket lifecycle in Jira, Service Now, or equivalent ITSM platform
- Create, assign, prioritize,



and close tickets with clear documentation at every stage
- Track multi-workstream projects across planning, procurement, deployment, and sign-off
- Identify blockers early and coordinate cross-functional resolution without escalating everything upward
- Maintain a live project dashboard that clients and internal stakeholders can rely on

Datacenter & Technical Operations

- Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
- Review and validate work orders for technical accuracy before client-facing delivery
- Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
- Ensure adherence to datacenter safety, change management, and access protocols
- Provide technical guidance to junior technicians and contractors on-site

Budget & Commercial Oversight

- Track project budgets, flag overruns, and submit change orders when scope shifts
- Review vendor

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📌 Remote Ai Operations & Enablement Lead (Mendoza)
🏢 S27a
📍 Mendoza