Level 2 Tax & Accounting Support Specialist | Remote | Argentina
Level 2 Tax & Accounting Support Specialist (CPA / EA Preferred) (Enrolled Agent (EA))

Position Overview

We are seeking an experienced accounting professional to provide specialized Level 2 support for complex customer inquiries related to US accounting, tax, bookkeeping, and payroll .
This role requires genuine technical accounting judgment , not just scripted responses or basic ticket routing. The adecuado candidate has strong accounting and tax expertise, excellent communication skills, and the ability to independently investigate and resolve complex issues.

Schedule & Coverage

Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
Individual schedules will be staggered to provide coverage during US business hours.
Ability to work shifts that overlap with US business hours is required .

Specific shifts and weekly schedules will be finalized with the client.

Key Responsibilities

Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
Investigate and resolve escalated and directly assigned accounting and tax support tickets.

Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions .

Assist customers with:

Tax-related inquiries
Tax notices
Filing status questions

Tax return-related questions within the authorized scope

Support payroll questions, setup, processing issues, and troubleshooting .
Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support .




Independently investigate issues, identify root causes , and coordinate with internal specialists when necessary.
Document resolutions and maintain accurate customer records .
Identify recurring issues and opportunities to improve workflows and knowledge resources .
Adapt to new internal systems as the client transitions away from Zendesk.

Learn and work effectively with proprietary platforms and AI-assisted workflows .

Required Qualifications

Demonstrated professional accounting experience , ideally with exposure to US accounting and taxation .

Strong working knowledge of:

Bookkeeping
Tax return review
Account reconciliations
Payroll

Financial reporting

Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support .

Excellent written and verbal English communication .

Strong:

Analytical skills
Troubleshooting skills
Documentation skills

Independent problem-solving skills

Ability to explain complex accounting and tax topics to nontechnical customers .
Comfortable working in a fast-paced, technology-driven environment with evolving workflows.

Ability to learn new systems, including proprietary platforms and AI-assisted workflows .

Preferred Qualifications

Certified Public Accountant (CPA) — strongly preferred.
Enrolled Agent (EA) certification — highly desirable, particularly for candidates with US tax experience.

Background in a Big Four accounting firm, established accounting practice, or comparable professional accounting environment

#J-18808-Ljbffr

📌 Remote Travel Concierge & Support Specialist (Mendoza)
🏢 manatal-264
📍 Mendoza