At Cloudbeds, we're not just building software, we're transforming hospitality. Our platform powers hotels across 150 countries, processing billions in bookings annually. From boutique properties to large hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside general innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've continually been recognized for excellence, most recently earning top honors at the 2026 HotelTechAwards for Best Hotel Management Software and landing on Deloitte's Technology Fast 500 again, but we're just getting started.What Makes Us UniqueAtCloudbeds,we'renotjustbuildingsoftware,we’retransforminghospitality.Ourintelligentlydesignedplatformpowerspropertiesacross150countries,processingbillionsinbookingsannually.Fromindependentpropertiest Location: RemoteWorking Shift:Tobestsupportourglobalhoteliers,ourHypercareOnboardingteamoperatesacrossmultipletimezones.WearecurrentlylookingforCoachestofillthefollowingshiftoptions:Thursday – Monday: 4:00 PM – 1:00 AM ESTFriday – Tuesday: 10:00 AM – 7:00 PM ESTWednesday – Sunday: 5:00 AM – 2:00 PM ESTPleasenote:Shiftdetailswillbediscussedduringtheinterviewprocessbasedonbusinessneedsaswellasyourpreferenceandflexibility.Finalshiftallocationwillbeconfirmedpriortoanoffer.How You'll Make an ImpactHypercareOnboardingCoach,youwillstepinatthemostcritical,high-stakesjunctureofourclients'journey:theexactmomenttheirbusinessgoesliveonourplatform.Youwillempowerclientstotransformtheirpropertiesthrougho Leveraging your firsthand hospitality experience, you won't just close technical tickets—you will analyze live data flows, troubleshoot integrations,



and design processes that eliminate live-environment friction so hoteliers can focus entirely on their guests. This is a role for aCaringRebelwhomodelsHospitalityBeforeEfficiency.Youwillpersonalizeeveryinteraction,shieldyourclientsfromtechnicaloverwhelm,andcarefortheirpropertiesjustasyouwouldforaguestwalkingintoa5-starhotel—alwa Our Customer Onboarding TeamOurOnboardingteamiswhereHospitalityHeartsmeetSmartSolutions.Weareafully-remotegroupofformerhoteliersandcustomerexperienceprofessionals,focusedonremovingunnecessarymanualworksowecanspendmoretimeonour"h What You Bring to the Team- OwnthePost-Go-LiveSafetyNet:You'lleagerlyadoptAItoolsandinternalautomationtohandleadministrativedragandresolverepetitivetechnicalquestionsinstantly,freeingyouuptofocusonstrategicreal-timeguidanceandbuildingdeepproductadoption.- CrushTightSLAswithaMaverickEdge:Youwillmanageahigh-priority,fast-pacedticketqueueandincominghotlineswithastrictturnaroundtime.Asatruecollaborator,youwilljumponurgent,unscheduledcallsordiveintothequeuetohelptheglobalteamclearcritical - InvestigatewithCuriosity:Whenaproblemisdeeplytechnicalorambiguous,youwilldiveinwithatechnicalsupport-stylemindset,investigatingrootcauses,collaboratingwithinternalproductspecialists,andturningcomplexerrorsintocleansolutions.- BridgetheGaptoLong-TermSuccess:Youwillfacilitatethecrucialtransitionfromintensivetechnicalconfigurationintolong-termproductutilization,empoweringclientstobecomeentirelyself-sufficientbeforesuccessfullyhandingthemofftolong-termrelat - MaintainFlawlessContext:What Sets You Up for Success- ShowStrongAISmarts:Exceptionaltechnicalaptitudeandlearningagility.Youpickupnewsystemsrapidly,understandhowtoleveragemodernAItoolstoconquerdailyvolume,andthriveinanenvironmentwheretechnologyandworkflowroutingmodelsarecon - DemonstrateYourHospitalityHeart:Strongorganizationalandproactiveskills.Youcangracefullybalanceascheduleofdedicatedcustomerfollow-upcallsalongsideanactive,immediatesupportqueuewithoutlosingyourcool.- Cross-FunctionalAlignment:Abilitytosynthesizecomplex,live-environmentfeedbackandsharedistinctcustomerinsightsacrossSales,Product,andSupportteamstodriveoverallclientretention.Youbringover3yearsof5-starhospitalityexperienceinkeyoperationalroles(FrontDesk,Operations,orRevenueManagement)withinaboutiqueorleadinghotelbrand,ORyoupossessatleast3yearsofrelevantB2BSaaSindustryexper Recommended Skills to Stand Out- KnowledgeofSpanish,Portuguese,English,Thai,orTagalogifnotthemothertongue.What to Expect - Your Journey with UsBehindCloudbeds'revolutionarytechnologyisateamofredefiningwhat'spossibleinhospitality.We're650+teammembersacross40+countries,bringingtogethereliteengineers,AIarchitects,world-classdesigners,andhospita Ourdiverseteamspeaks30+languages,butweallshareonelanguage:apassionforinnovationandtravel.Frompioneeringbreakthroughsinmachinelearningtorevolutionizinghowhotelsoperate,we'renotjustwatchingthefutureofho Learnmoreonlineat cloudbeds.ComCompany Awards to Check Out!- BestAll-In-OneHotelManagementSystem|HotelTechAwards(2025)- Overall10BestPlacestoWork|HotelTechAwards(2025)- Top10People’sChoice(2024)- RemoteFirst,RemoteAlways- PTOinaccordancewithlocallaborrequirements- FullyPaidParentalLeave- HomeofficestipendbasedoncountryofresidencyCloudbedsisproudtobeanEqualOpportunityEmployerthatcelebratesthediversityinourglobalteam!Wedonotdiscriminatebaseduponrace,religion,color,nationalorigin,gender(includingpregnancy,childbirth,orrelatedmed #J-18808-Ljbffr

📌 Hypercare Representative (Santa Rosa)
🏢 Cloudbeds
📍 Santa Rosa