At Mercedes-Benz of Henderson, our mission is to deliver a world class guest experience through the pursuit of excellence. It is this journey, fueled by innovation and integrity, that has led us to be a part of the nation’s #1 family-owned automotive group. We are seeking a Service Advisor to join our team as we continue to change the industry.
We are looking for a professional, customer-focused individual who is highly organized, communicates with confidence and empathy, and takes pride in delivering an exceptional service experience. The ideal candidate understands how to balance hospitality and sales effectiveness while maintaining trust with the customer.
Benefits
- - Health insurance
- - Dental insurance
- - Vision insurance
- - Paid time off
- - 401(k)
- - 401(k) matching
- - Versátil spending account
- - Professional development assistance
- - Life insurance
- - Employee assistance plan
- - Disability insurance

What You Will Do
- - Serve as the primary point of contact for service guests and play a critical role in creating a seamless, professional,



and luxury-level service experience.
- - Listen carefully to customer concerns, document repair and maintenance needs accurately, coordinate with technicians and internal teams, and communicate clearly throughout the repair process.
- - Greet guests promptly and professionally, review vehicle concerns, recommend maintenance and repair services based on vehicle needs and manufacturer guidelines, and prepare accurate repair orders.
- - Provide timely updates, explain recommendations and repair findings in a way customers can understand, obtain approvals for additional work, and ensure guests are informed of pricing, timelines, and completion status.
- - Work closely with technicians, parts, warranty, and management to ensure repair orders are written clearly, work is properly dispatched, and vehicles move efficiently through the service process.
- - Identify opportunities to improve customer retention, service sale

📌 Service Advisor (Mercedes)
🏢 Fletcher Jones Automotive Group
📍 Mercedes