Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As an Application Support II team member in Intelligent Solutions Product Line in CTO, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities
- SOW/SOD/EOD checks: confirm manual and automated health checks; reduce manual effort via alerting
- Business user query resolution: triage, communicate, and resolve user issues promptly
- Automation & efficiency: partner with App Dev to script/automate repetitive tasks and implement proactive alerts
- AI/ML: develop and maintain automations and AI/ML use cases (anomaly detection, alert enrichment, intelligent triage, self‑healing)



in alignment with firm‑approved tools and controls.
- ITIL practices: incident, problem, change, and release management; RCA and follow‑ups to prevent recurrences
- Exception‑based feed/job monitoring: manage SLAs, liaise with upstream/downstream systems, apply first‑time fixes, elevate to L3/App Dev when needed
- Performance & stability: capture and elevate app performance issues and SLA breaches to ensure timely resolution
- Resiliency: execute disaster recovery and sustained resiliency activities regularly
- Platform operations: support UiPath and Tableau across Windows/Linux (patching, certificates, upgrades)
- Cloud operations: Support for cloud-hosted Apps—monitor/alert, triage with cloud logs/metrics, manage scaling/failover, rotate certs/secrets, validate IAM/network controls, execute changes via pipelines, and elevate provider issues when required.

Required qualifications, capabilities, and skills
- 4 years in ti

📌 Application Support II (Buenos Aires)
🏢 Testing Site - JPMC
📍 Buenos Aires