Join J.P. Morgan and become part of a dynamic team dedicated to delivering innovative solutions and exceptional service to our clients. As a integral leader in banking, markets, and investor services, J.P. Morgan’s Corporate & Investment Bank (CIB) offers unparalleled opportunities for professional growth and development.
The Digital Client Services (DCS) team within Markets Operations is committed to providing a superior digital client experience by leveraging client insights, process expertise, and advanced digital capabilities. Operating across the United States, Europe, and Asia Pacific, the DCS team supports clients and the Markets business globally.
Role Summary
As a Client Service Associate, you will be the primary point of contact for clients utilizing J.P. Morgan’s digital platforms. You will deliver exceptional support, resolve incidents, and collaborate with internal teams to continuously enhance the client experience. This role requires a combination of client service acumen, adoption of digital tools,
technical troubleshooting skills and knowledge of markets operations (preferably). You will manage a variety of client queries, ensuring digital first operational excellence and adherence to control standards.
Key Responsibilities
- Provide outstanding client service and technical support for the JPMorgan Markets portal, addressing queries across digital channels.
- Prioritize client needs and troubleshoot issues, delivering application support across multiple platforms; ensure timely resolution or escalation to Technology.
- Drive process improvement and transformation initiatives to enhance the client experience.
- Collaborate with Technology, Product, and Business teams, utilizing data insights and root cause analysis to recommend tactical and strategic solutions.
- Build and maintain strong relationships with business partners, clients, and client support groups.
- Actively participate in process improvements and automation projects.
- Mana
📌 Client Service Associate (Buenos Aires)
🏢 Testing Site - JPMC
📍 Buenos Aires
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