The Role Based Access Controls (RBAC) Operations team within the CIB Business Support Management department is responsible for a range of logistical and control-focused activities, including:
- Enabling user onboarding processes, primarily leveraging the RBAC structure, to ensure users receive appropriate access in alignment with risk, controls, access governance, and service level agreements (SLAs).
- Managing end-to-end user access onboarding submissions, ensuring timely and accurate access provisioning while addressing all relevant risk, control, and governance requirements.
- Handling queue-based casework, where effective business coverage and strong internal partnerships are essential to team success.
- Demonstrating strong time management skills and the ability to identify, escalation, and address thematic issues as they arise.
- Effectively multitasking across processes, as user access onboarding requests are managed through multiple request management tools within the firm.
- As team lead, supervising workflow pipelines, managing day-to-day team dynamics,



and supporting the professional development of team members, while also contributing to individual case coverage

Key Responsibilities:
- Lead and manage a team responsible for coordinating employee movement and systems access, ensuring all team members are well-trained and equipped to deliver high-quality support and service.
- Identify, escalation, and resolve issues or trends related to core activities, project initiatives, and functional tools.
- Build and strengthen relationships with business stakeholders, senior leadership, and global peer groups.
- Maintain a robust control and compliance environment, proactively mitigating risks within business processes.
- Collaborate with integral teams to establish and implement best practice support standards, ensuring a consistent employee experience across the organization.
- Participate in, and occasionally lead, strategic initiatives and ad hoc projects withi

📌 Business Support Team Lead (Buenos Aires)
🏢 Testing Site - JPMC
📍 Buenos Aires