About the Role
Grade Level (for internal use): 09 The Team: The Technical Relationship Management team is responsible for proactively working with Strategic Accounts globally, with the prime goal of being a single point of contact for all technical questions and/or firm-wide issues and interactions at the Account - for S&P; Integral stakeholders as well as Client stakeholders. Please note: Resumes must be submitted in English and interviews will be conducted in English.
Responsibilities and Impact
- You will be assigned a book of Strategic Accounts where you will be the Technical Relationship Manager responsible for all Capital IQ Solutions technical initiatives and escalations. This role does not involve managing others
- As part of the Account team, assist Account Directors and Relationship Managers with technology related items at their Accounts, and bring to bear appropriate S&P; Global resources (Product Management, Enterprise, Product Dev, Tech Support, etc.) as appropriate to quickly resolve issues and/or implement technology initiatives
- Be an integral part of Account team to provide White Glove service to Strategic Accounts to grow users & usage so that Account renewals are not impacted negatively by Technology issues or deficiencies
- Conduct a periodic comprehensive Technical Account review to ensure that any potential service gaps are addressed
- Proactively liaise with enterprise level IT and Market Data contacts on a scheduled basis (ex: monthly, quarterly) to keep them informed about platforms and technology, and work on the ever increasing regulatory and risk reviews of technical environments, vendors, and platforms
- Provide feedback and early warning to internal S&P; Global Product teams regarding client technology direction
- Take ownership and work with client enterprise level IT and Market Data contacts to ensure product packaging and trouble-free deployment to users
- Deployment to assigned Accounts new platforms and updated Excel plugin versions,