Position SummaryThe Claims Verification Case Manager is a case-development professional whose mission is to maximize case value, improve the client experience, and deliver attorney-ready files.
This role acts as the bridge between matter intake and our legal teams, managing file setup, coverage investigation, liability investigation, client communication, and overall case readiness while ensuring assigned personal injury matters are accurate, complete, and positioned to move forward without avoidable delay.Position SummaryThe Claims Verification Case Manager is a case-development professional whose mission is to maximize case value, improve the client experience, and deliver attorney-ready files.
This role acts as the bridge between matter intake and our legal teams, managing file setup, coverage investigation, liability investigation, client communication, and overall case readiness while ensuring assigned personal injury matters are accurate, complete, and positioned to move forward without avoidable delay.This remote role works closely with the U.S.-based Claims Verification and Legal Support teams.
It requires strong written English, disciplined follow-up, careful handling of confidential records, and consistent overlap with Louisiana business hours.Key ResponsibilitiesFile Setup and DevelopmentReview new assigned cases for completeness and accuracy.Verify critical intake information and identify missing documentation.Ensure the case is properly established in the case-management system and AI platform.Coverage and Liability InvestigationConfirm available insurance details for missing, inconsistent, or incomplete informationOpen appropriate claimsDraft and transmit claims related documentsRequest and obtain coverage documentation, police reports, photographs, statements, and other available coverage and liability evidenceIdentify and flag liability and coverage issues and gapsEscalate discrepancies, suspected errors, urgent deadlines,



and matters requiring legal judgmentClient CommunicationComplete required early-stage and milestone communicationsExplain the claims verification process and immediate next steps to clients.Maintain trust and engagement while the case is being developed.Records and Document CoordinationRequest, retrieve, label, and organize medical, billing, insurance, and other claim-related records as assignedMaintain complete and accurate electronic files and document request historiesFollow up with carriers, providers, vendors, and internal case teams using approved proceduresConfirm documents are attached to the correct matter and routed for appropriate reviewWorkflow, Quality and Team SupportMaintain timely updates in the firm's designated case management systemPrepare timely, accurate, and concise case notes, tasks, and status notes Support process checklists, quality reviews, and handoffs to case managers and paralegalsFollow approved service levels for response times, follow-up intervals, and record completenessConfidentiality and ScopeSafeguard client and medical information using approved firm systems and access controlsFollow attorney supervision, confidentiality, and data security requirementsDo not independently offer legal advice, negotiate claims, or make legal determinationsRequirementsQUALIFICATIONS AND EXPERIENCERequired1+ years in legal support, insurance claims, case management, or a similarly detail-heavy roleStrong investigative judgement and effectiveness in identifying missing information.Professional, clear, and compassionate written and spoken English and comfort communicating with U.S.-based teams, providers, and clients.Exceptional document handling, task tracking,



and electronic file organization skillsReliable internet connection, quiet workspace, and agreed U.S. business-hour availabilityExcellent accuracy, discretion, follow-through, and ability to identify issues promptlyComfort working in a fast-paced, technology-enabled, process-driven environment.Ability to manage parallel workstreams while meeting deadlines and quality standards.Alignment with our core values: Teamwork, Client Happiness, Communication, Integrity, and Community.PreferredU.S.
personal injury, insurance verification, or medical records experienceExperience with SmartAdvocate, Case Status, or similar legal case management systemsExperience supporting remote U.S. legal teams; English-Spanish bilingual skillsCORE COMPETENCIESAccuracy.
Check the source before updating the filePersistence.
Outstanding records receive consistent follow-upJudgment.
Escalate discrepancies and do not make unsupported assumptionsOrganization.
Every open request has an owner and next stepConfidentiality.
Protect client and medical informationCommunication.
Concise, timely, useful status updatesDependability.
Meet deadlines and raise blockers earlyHow Success Is MeasuredPerformance should be reviewed at 30 and 90 days, then regularly against the agreed Claims Verification scorecard.Verification accuracy on audited matters and correction ratesTime to complete assigned verification requests against agreed targetsPercentage of cases with complete, current verification statusFollow-up timeliness and aging of unresolved tasksQuality of case notes, document indexing, and escalation decisionsReliability during scheduled U.S. working hours and team responsivenessBenefits10 Days - Personal PTO May be used for vacation, personal matters, illness, or other time away from work.11
Days - Floating Holidays Contractors may use these days to observe local, cultural, religious, or family holidays of their choice.
Contractors are not required to follow the United States federal holiday schedule.
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📌 Claims Verification Case Manager (Contractor) (Córdoba)
🏢 Kenny Habetz Injury Law
📍 Córdoba