About the job Tech Lead, Platform (Data & AI)
About hireworks
hireworks is building a community of top talent in key international markets by unlocking unparalleled access to positions at leading U.S. based companies. As your employer, hireworks will ensure you have a seamless interview, onboarding, and employee experience - providing ongoing support and resources along the way. Established in 2023, hireworks is forging corp-to-corp relationships with leading U.S. based organizations looking to grow their teams with best-in-class talent around the world. Working with hireworks means unlocking access to a network of local peers and mentors and career opportunities through our client network.
About our Client
Our client is aBusiness Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. They were founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center,
but they believe it offers much more If you enjoy delighting customers and leveraging data to provide valuable insights to clients, they could be your idóneo workplace
About the Position
As Tech Lead, Platform (Data & AI), you'll play a pivotal role in shaping our client's technology strategy as the company evolves into a more data-driven, AI-enabled business. This is a highly hands-on role (combination of hands on coding and leadership) where you'll own platform architecture, mentor a small engineering team, and build the scalable data infrastructure needed to power future AI-driven products and customer insights. You'll work closely with Product and Business leadership to make critical technical decisions, modernize existing systems, and identify opportunities to leverage data and AI to transform the customer experience.
What You'll Do
Provide hands-on technical leadership across software development, data, AI/ML, and cloud infrastructure, while managing and mentoring a