LATAM - Fully Remote Full Time - Contract Customer Support Engineer - Solutions Management
Our client helps organizations solve complex and critical challenges by moving quickly from analysis to action and delivering lasting value.
The company actively promotes an inclusive working environment and recognizes the value that diversity brings to its people, clients, and communities. It is committed to continually improving its initiatives, policies, and practices to foster authenticity, professional growth, and equity.
What You’ll Do
The Customer Support Engineer is a pivotal technical role that bridges client support, custom development, and platform implementation. You will serve as a technical subject-matter expert for enterprise platforms, delivering hands-on support and tailored solutions that drive client success. This position combines direct client support during launches and implementations with custom development responsibilities, including API integrations, AI tooling, and web-based solutions.



You will manage the complete lifecycle of technical issues and custom requests—from initial diagnosis and root-cause analysis to temporary workarounds and permanent fixes—while collaborating closely with Product, Engineering, and Implementation teams. This is a high-impact and technically challenging opportunity for an engineer who enjoys problem-solving, client engagement, rapid learning, and delivering measurable business value. Success in this role directly contributes to customer adoption, retention, and platform revenue.
Key Responsibilities
Platform Implementation and Client Support
- Serve as a technical subject-matter expert for enterprise platforms, providing implementation guidance and troubleshooting support during client launches and deployments.
- Work alongside clients during training and go-live activities, executing implementation tasks and resolving adoption blockers in real time.
- Develop and deliver technical training, best-practice documentation, a

📌 Customer Support Engineer (Santa Fe)
🏢 Ryz Labs
📍 Santa Fe