Technical Support Engineer
Our client is an AI sales coach that provides sales reps with real-time guidance during live calls, pre-call dossiers, and automatic CRM sync. Selling to enterprise sales teams in the US and scaling pilots across a growing list of accounts, the role connects directly with customer IT teams, CRM admins, and end users.
What You’ll Do
Key Responsibilities Technical Support and Triage
- Own incoming technical issues end to end, from first report to resolution.
- Resolve issues directly with the customer or debug them using internal tools, acting as a filter before R&D; to classify whether an issue is user error, a product knowledge gap, or a real bug.
- Coach users through product gaps to prevent recurring questions.
- Confirm bugs with certainty and report them to R&D; with clear reproduction steps and context.

Technical Onboarding
- Own the technical onboarding of each new pilot, from kickoff to go-live, hitting committed onboarding deadlines.
- Work with enterprise IT to set up SSO and identity provider access (Okta and other IdPs),



ensuring pilot users are properly grouped and assigned.
- Secure approvals for calendar integrations (Google Calendar or Outlook) and manage CRM connections with customer CRM admins.
- Handle desktop app rollouts on Mac and Windows, including installation, OS permissions, and compatibility with customer MDM and VPN setups.
- Lead onboarding meetings with customer IT teams, train them on the platform, and troubleshoot any blockers.

Required Experience and Technical Skills
- Native or near-native English, comfortable leading calls with US customers ranging from end users to enterprise IT.
- Experience in a technical support, support engineering, IT, or implementation role, ideally at a B2B SaaS company selling to enterprises.
- Hands‑on IT experience with SSO and identity providers (Okta, Microsoft Entra ID or similar), user/group management, MDM, and VPNs.
- Strong Mac and Windows troubleshooting skills, includin

📌 Technical Support Engineer (Argentina)
🏢 Ryz Labs
📍 Argentina