WSP is seeking an AI Operations & Enablement Analyst to build and maintain knowledge content for the Service Desk and OSS, ensuring readiness for AI tools and products. The role focuses on enablement, adoption tracking, and data-driven recommendations to improve first-contact resolution and time-to-resolution. You will create playbooks, dashboards, and leadership readouts, partnering across teams to drive continuous improvement and responsible AI practices.
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📌 AI Enablement & Operations Specialist (Santa Fe)
🏢 YO AI Labs
📍 Santa Fe
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