Yango Group is looking for a Technical Support Engineer to join our internal IT support team in Peru region and play a key role in ensuring smooth operations across the company.
In this role, you will help resolve technical issues, improve IT processes, and contribute to a reliable and efficient workplace.
Responsibilities
Handling inquiries in the registration system
Logging requests in the incident management system
Performing initial diagnostics and classifying incoming queries
Providing solutions to incidents and consultation requests
Directing queries to relevant support teams based on preliminary diagnostics and categorization
Updating requests with additional information as necessary
Forwarding queries to partner organizations when appropriate
Collecting feedback on service quality through centralized information systems




Educating customers on resolving common issues independently and using centralized information systems
Identifying new partners, providers, and IT equipment suppliers (including IT setup during new launches, sourcing providers for new locations, tracking and purchasing IT equipment, and maintaining current facilities)
Developing technical solutions for new challenges and changing conditions in the local market
What you bring
Experience using query registration systems and Service Desk platforms
Proficient computer skills
Fluent English and Spanish
Knowledge of modern IT technologies
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📌 Technical Support Engineer (Peru) (La Pampa)
🏢 Yango
📍 La Pampa