Job Description
Identifies opportunities for others to replace or upgrade server components.
Validates cabling, checking network environment build and connectivity is established.
Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions.
Trains advance fix and repair techniques that align with corporate objectives and adheres to standard operating procedures (SOPs) and method of procedures (MOPs) for operational Data Center Change Control processes.
Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
Responsibilities
Key Responsibilities
Datacenter Services Operations-Break/Fix and Hardware Maintenance:
Identifies opportunities for other team members to work with of servers and server components and main hardware to ensure efficient performance for its entire lifecycle.
Guides and coaches less experienced technicians on best practices for the power distribution units and/or replacement hardware, removing and troubleshooting hardware without disturbing critical infrastructure, as needed.
Datacenter Services Operations-Network Configuration, Installation, and Augmentation:
Guides and instructs less experienced technicians on best practices for implementing -designed and defined network communications and solutions, signing off on client configurations within environments.
Validates cabling, checking network environment build and connectivity is established, verifying that devices are connected and error free.
Technical Support and Trouble Shooting-Technical Support and Trouble Shooting:
Monitors and assigns work in ticketing environment, mentoring less experienced technicians or implementing technical solutions to enhance and/or troubleshoot the system within Service Level Agreements (SLAs) against assigned ticket, potentially identifying and escalating trends, and documenting steps or resolutions involved in maintaining the environments.
Safety and Compliance-Safety, Security, Compliance, and Documentation:
Oversees adherence to all established Standard Operating Procedures (SOPs)/Maintenance Operation Protocols (MOPs) when performing tasks, ensuring all work stays in sync with site rules, colocation vendor rules, and signs-off within a data center and/or customer site environments.
Upholds and ensures established security procedures, considering applicable local regulations, conducting functional testing of security.
Ensures compliance with health and safety guidelines (including personal protection equipment, site access, or specific data site compliance) during on-site work at customer locations and at office, with limited supervision.
Continuous Improvement:
Trains advance fix and repair techniques that align with corporate objectives and adheres to SOPs and MOPs for operational Data Center Change Control processes.
Identifies repeating problems or trends, escalating issues to senior peers and/or external experts, operations team, and engaging global team about local issues.
Analyzes issues for repeating problems or trends, escalating identified issues to external experts and operations team, and engaging global team about local issues.
Collaboration, Vendor Relations, and Leadership-Collaboration, Vendor Relations, and Leadership
Leads collaboration efforts with project teams/colocation partners to properly test and validate the installation, operation, and performance of electrical/mechanical systems and coordinate site utility requirements.
Acts as a technical liaison for technical and non-technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.




Ensures contractors and vendors deliver quality services and that all SLAs are being met.
Contributes to quality assurance through process creation and training of less experienced peers.
Core Responsibilities
Planning & Execution:
Completes complex and/or ambiguous tasks in accordance with project requirements, with limited instructions.
Provides guidance to team members on shifting priorities and resources according to team needs.
Collaboration & Partnership:
Collaborates across teams to lead the delivery of impactful work and provide support for critical team objectives.
Leverages advanced understanding of business, stakeholder, and/or customer needs to build partnerships within and outside of team.
Problem Solving:
Develops and shares procedures to identify and resolve routine or non-routine issues, serving as an escalation point for the team.
Collects and reviews data and/or information to troubleshoot complex errors.
Continuous Learning:
Embraces continuous learning by actively seeking to build knowledge and learning new skills and/or tools and staying current with trends and best practices in one's field.
Seeks out and leverages feedback and advanced training to improve skills.
Continuous Improvement:
Recommends, implements, and shares improvements to improve the efficiency and effectiveness of complex processes, protocols, and workflows.
Career Level - OP4
About Us
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care.
And with AI embedded across our products and services, we help customers turn that promise into a better future for all.
Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute.
That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options.
We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process.
If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Level 2 Tax & Accounting Support Specialist | Remote | Argentina
Level 2 Tax & Accounting Support Specialist (CPA / EA Preferred) (Enrolled Agent (EA))
We are seeking an experienced accounting professional to provide
specialized Level 2 support
for complex customer inquiries related to
US accounting, tax, bookkeeping, and payroll
.
This role requires
genuine technical accounting judgment
, not just scripted responses or basic ticket routing.
The adecuado candidate has strong accounting and tax expertise, excellent communication skills,



and the ability to independently investigate and resolve complex issues.
Schedule & Coverage
Required coverage window: 8:00 AM–8:00 PM Eastern Time (ET)
Individual schedules will be staggered to provide coverage during US business hours.
Ability to work shifts that overlap with US business hours is required.
Specific shifts and weekly schedules will be finalized with the client.
Key Responsibilities
Provide specialized Level 2 support for complex US customer accounting, tax, bookkeeping, and payroll inquiries.
Investigate and resolve escalated and directly assigned accounting and tax support tickets.
Review and troubleshoot bookkeeping discrepancies, reconciliations, and accounting transactions.
Assist customers with:
Tax-related inquiries
Tax notices
Filing status questions
Tax return-related questions within the authorized scope
Support payroll questions, setup, processing issues, and troubleshooting.
Communicate technical findings clearly and professionally through Zendesk, email-style ticket responses, and scheduled phone support.
Independently investigate issues, identify root causes, and coordinate with internal specialists when necessary.
Document resolutions and maintain accurate customer records.
Identify recurring issues and opportunities to improve workflows and knowledge resources.
Adapt to new internal systems as the client transitions away from Zendesk.
Learn and work effectively with proprietary platforms and AI-assisted workflows.
Required Qualifications
Demonstrated professional accounting experience, ideally with exposure to US accounting and taxation.
Strong working knowledge of:
Bookkeeping
Tax return review
Account reconciliations
Payroll
Financial reporting
Prior experience handling complex tax and accounting inquiries, tax notices, and customer-facing financial support.
Excellent written and verbal English communication.
Strong:
Analytical skills
Troubleshooting skills
Documentation skills
Independent problem-solving skills
Ability to explain complex accounting and tax topics to nontechnical customers.
Comfortable working in a fast-paced, technology-driven environment with evolving workflows.
Ability to learn new systems, including proprietary platforms and AI-assisted workflows.
Preferred Qualifications
Certified Public Accountant (CPA) — strongly preferred.
Enrolled Agent (EA) certification — highly desirable, particularly for candidates with US tax experience.
Background in a Big Four accounting firm, established accounting practice, or comparable professional accounting environment.
QuickBooks certification or experience.
International CPA credentials may be considered, provided the candidate can demonstrate relevant knowledge of US accounting and tax practices.
Technical Skills & Tools
QuickBooks or comparable accounting software
Microsoft Excel / Google Sheets
Zendesk — preferred, not required; training can be provided.
Slack or similar collaboration tools
Familiarity with tax preparation and payroll software is beneficial.
Ability to learn proprietary platforms and AI-assisted workflows.
What We Prioritize
Candidates should demonstrate the following priority of skills:
Technical accounting expertise — first priority
Communication and problem-solving skills — second priority
Prior support platform experience — third priority
Important Scope & Compliance Note
Advice, tax review, and other regulated activities must remain within the individual's qualifications and the client's approved responsibilities.
This position requires sound technical accounting judgment and the ability to handle complex issues appropriately while staying within the authorized scope of the role.
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