Customer Service Representative
Position Type: Full-Time, Remote
Working Hours: U.S Business Hours

About the RoleWe’re looking for a friendly, organized, and customer-focused Customer Service Representative to support customers throughout their post-purchase experience, from production and shipping to delivery and installation.
You’ll serve as the main point of contact for customer inquiries, providing timely updates, answering product and installation questions, coordinating with internal teams and shipping providers, and resolving order-related issues. The idóneo candidate combines excellent communication skills with strong follow-through and a commitment to delivering a positive customer experience.

What You’ll OwnCustomer Communication & Order Updates
• Keep customers informed about production progress, shipment tracking, delivery schedules, and installation instructions.
• Monitor shipments and notify customers on the expected delivery date.
• Respond to customer inquiries promptly and professionally.




• Follow up proactively to ensure customers know what to expect at every stage.

Product Support & Installation Assistance
• Answer product and installation questions using available resources and approved guidance.
• Help troubleshoot installation issues and coordinate with technical staff when additional support is needed.
• Explain instructions clearly and help customers understand the next steps.

Customer Issue Resolution
• Handle reports of damaged shipments by gathering photos, details, and relevant order information.
• Coordinate claims, replacement parts, and other resolutions with the appropriate teams and providers.
• Respond to frustrated customers calmly and professionally, focusing on practical solutions.
• Track outstanding issues and follow through until they are resolved.

Order Coordination & Recordkeeping
• Maintain accurate customer records, order details, shipment information, and communication history.
• Follow established procedures and ens

📌 Customer Service Representative (Argentina)
🏢 Pavago
📍 Argentina