Type of work: long term - contractor (USD) - Hybrid
Equipment: Company-provided work laptop
The contractor must be based in: Córdoba capital, Argentina
Company:
About ID90 Travel
Did you know that one of the privileges of working for an airline is being able to fly around the world for free?
Well, we at ID90 Travel provide the technology that makes that airline employee travel possible for the world's leading airlines.
We've also become the leading one-stop comprehensive solution for airline employee travel needs.
This includes providing them with exclusive rates on hotels, cruises, rental cars and more.
What does a Customer Support Specialist do?
A Customer Support Specialist offers guidance and processes complaints and issues related to platform/app usage or products.Customer Support Specialist responsibilities include resolving customer queries and recommending solutions to enhance customer's experience.
To be successful in this role, you should be an excellent communicator who's able to earn our clients' trust.
Ultimately, this role will help establish our reputation as a company that offers excellent customer support during all interactions.
Duties/Responsibilities:
Responds to customer's queries in a timely and accurate way, via phone, email or chat in order to provide support and/or information
Identifies customer's needs and ensures that appropriate actions are taken to resolve customers' problems and concerns
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Works alongside a team of CS specialists, other company areas and service providers to pass on or receive information regarding customer needs




Conducts surveys to get customer's feedback
Analyzes and reports product malfunctions to technical department
Shares customer's requests and effective workarounds with team members
Gathers customer feedback and share with our Product, Sales and Marketing teams
Assists junior Customer Support Representatives
Meet and exceed monthly customer support goals
Required Skills/Abilities:
Excellent communication skills including active listening
Service-oriented and problem-solving skills
Patient when handling tough cases
Autonomy/Self-motivation
Ability to multi-task (phone, email, chat) is a must
Ability to navigate through multiple sites/software applications
Good understanding of basic computer skills with the ability to learn new software
Willingness learn new products, service, or new procedures
Excellent interpersonal skills
Qualifications and Experience:
Required:
Proficiency in the English Language (C1)
English Language teacher degree, English translator degree or equivalent
Bilingual or abroad work experience
Experience in the tourism/airline/e-commerce industry is a plus
Experience using help desk software and remote support tools
Experience in remote work positions
Special Requirements:
Prolonged periods sitting at a desk and working on a computer
Home Internet connection (50mb minimum)




Possibility of WFH in a silent space
Availability to work during the weekends
What do we offer?
A 35-hour/week position
Paid time off
Friendly staff and an international team of people learning from one another
A competitive salary and great benefits
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We are looking for a detail-oriented Customer Support Specialist to assist customers with assisting customers with questions, online processes, and routine service needs.
The adecuado candidate is solutions-focused, dependable, and committed to providing clear and timely support.
Key Responsibilities
Respond to incoming customer inquiries
Identify the purpose of each request
Research information and possible solutions
Guide customers through online processes
Assist with routine service concerns
Coordinate additional assistance
Record accurate interaction notes
Track open requests
Provide timely updatesContribute to a helpful customer experience
Qualifications
Customer-focused approach
Strong research abilities
Good problem-solving skills
Effective time management
Accurate recordkeeping
Basic computer proficiency
Ability to learn procedures
Reliable and professional
Previous support experience is helpful but not required
Why Choose Us
Flexible Scheduling: Manage your availability around responsibilities
Training Available: Learn relevant systems and processes
Ongoing Support: Access continued resources and education
Professional Development: Develop organization, communication, and customer-service skills
Customer-Focused Role: Help customers navigate questions and requests
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