The role reports directly to the Store Manager & Assistant Store Manager.
Responsabilities 1 - STORE OPENING & CLOSING Open and close register/POS systems Adhere to the daily roadmap (floor zoning, scheduling, and management-defined goals) Comply with the dress code defined by management Turn on and ensure the proper functioning of store equipment (music, lighting, video projector, fragrance diffuser, etc.) Maintain boutique cleanliness (both inside and outside)2 - SALES & CUSTOMER RELATIONS Proactively engage with customers to reach targets set by management Welcome and assist customers on the sales floor and fitting rooms: brand storytelling, fashion advice, styling/silhouetting (size, color, fit, collections, etc.), cross-selling, and upselling Acquire new customers and foster customer loyalty Adhere to the customer journey defined by management Master and execute POS operations: processing payments, refunds, and item exchanges Master and promote in-store services (kiosks, repair services, alterations, hot stamping, leather care, click & collect, etc.) Stay informed on Balzac updates and maintain an omni-channel vision (web & retail integration) Prepare daily food & beverage offerings for customers 3 - STORE MAINTENANCE & OPERATIONS Ensure the sales floor is constantly replenished (floor stock,



visual merchandising, and try-on items) Maintain cleanliness across the sales floor, stockroom, and staff areas Follow merchandising guidelines and point-of-sale materials (POSM) established by management Participate in and prepare for the setup of new collection launches Comply with operational processes (distinction between web/retail returns, floor stock management, stock items for try-ons, shopfloor organization & visual merchandising, etc.) Contribute to and draft weekly performance reports 4 - STOCK & INVENTORY MANAGEMENT Maintain and respect stockroom layout rules defined by the Stock Manager Ensure proper garment presentation (steaming, hanging, and folding) Participate in cycle counts and annual inventory audits as needed Receive shipments as needed Hard Skills REQUIRED SKILLS & QUALIFICATIONS : Proficiency in Shopify Ability to receive and process shipments Strong command of retail sales techniques Knowledge of sales KPIs Soft Skills High level of thoroughness and rigor Strong organizational skills Proactivity and initiative-taking Agility and adaptability Excellent communication skills Ability to work effectively in a team #J-*****-Ljbffr

📌 Sales Advisor (M/F) - Permanent Contract (Londres)
🏢 Balzac Paris
📍 Londres