As a KYC Team Leader, you will lead a team of analysts responsible for delivering a KYC due dilligence program , helping ensure customer records meet Know Your Customer (KYC), Anti-Money Laundering (AML), and financial crime requirements.

You will play a key role in driving the effective execution of refresh and remediation activities, ensuring cases are completed accurately, efficiently, and within agreed timelines and quality standards. You will support the team in navigating complex cases, applying sound judgement and escalation practices, while maintaining a strong focus on risk and delivering a positive experience for merchants and internal partners.

This is an opportunity for a people-focused leader who thrives in a fast-paced, delivery-driven environment and is passionate about developing high-performing teams. The successful candidate will combine strong leadership with a control mindset, effective prioritisation, and the ability to adapt to changing remediation needs. You will create clarity and accountability across the team, use performance and quality insights to identify opportunities for improvement, and empower colleagues to make informed decisions while delivering the programme’s refresh and remediation objectives

Responsibilities

- Continuously seek creative ways to improve the assigned process.
- Provide coaching and feedback to the team.
- Motivate Customer Care Professionals (CCP) by recognition and reward programs.
- Promote and support team development.
- Monitor and improve performance of staff members according to established standards , quality is the main focus
- Monitor and improve performance of processes under scope of responsibility.
- Make hiring decisions and conduct monthly performance appraisals.




- Conduct regular team meetings.
- Arrange timely training for CCPs as appropriate.
- Proactively solve problems and provide timely resolution to ensure minimal impact to customers and employee satisfaction.
- Identify course of action for problems resolution and effectively communicate plans to those impacted.
- Drive process improvement working as a team with support teams by using the information and tools available.

Qualifications

- Advance written and oral English knowledge (a Must).
- Excellent communication skills.
- Data analytics and agile methodologies knowledge is a plus.
- Analytical thinking to evaluate and assimilate data from different sources in order to identify trends, enabling structured decision making either to resolve problems or move forward.
- Detailed knowledge of Customer Service and Merchant Operations.
- Ability to communicate at all levels of the organization.
- Organization, planning and multitasking.
- Demonstrated driving results.
- Flexibility to work in a shift environment which may include evenings and weekends.
- Previous experience successfully leading and motivating teams.
- Ability to build relationships with direct reports and treat employees fairly based on individual circumstance and need.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors,



and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to general on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

📌 Team Leader - Know your Customer | Operations (Buenos Aires)
🏢 American Express
📍 Buenos Aires