Yango Group is looking for a Technical Support Engineer to join our internal IT support team in Peru region and play a key role in ensuring smooth operations across the company. In this role, you will help resolve technical issues, improve IT processes, and contribute to a reliable and efficient workplace.

Responsibilities

- Handling inquiries in the registration system
- Logging requests in the incident management system
- Performing initial diagnostics and classifying incoming queries
- Providing solutions to incidents and consultation requests
- Directing queries to relevant support teams based on preliminary diagnostics and categorization
- Updating requests with additional information as necessary
- Forwarding queries to partner organizations when appropriate
- Collecting feedback on service quality through centralized information systems




- Educating customers on resolving common issues independently and using centralized information systems
- Identifying new partners, providers, and IT equipment suppliers (including IT setup during new launches, sourcing providers for new locations, tracking and purchasing IT equipment, and maintaining current facilities)
- Developing technical solutions for new challenges and changing conditions in the local market

What you bring

- Experience using query registration systems and Service Desk platforms
- Proficient computer skills
- Fluent English and Spanish
- Knowledge of modern IT technologies

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📌 Technical Support Engineer (Peru) (Guatraché)
🏢 Yango
📍 Guatraché