Position responsibilities:

- Respond to client requests for new project initiatives through our centralized technology

- Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

- Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

- Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

- Where applicable, initiate some project specifics to set the production team / individual project up for success

- Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service

- Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables

- Serve as the central point of contact for and liaison between external client contact and internal production staff

- Set and fulfill client expectations





- Comply with internal regulations, processes and procedures in line with ISO standards

- Potentially trouble-shoot problem projects

- Understand and abide by individual project instructions and effectively communicate to the production team

- Investigate client complaints where applicable

- Discuss issues with clients and production staff and creatively problem solve to alleviate issues

Job requirements

Requirements

- Excellent written and verbal English communication skills

- Minimum Bachelor’s degree or equivalent

- Excellent problem solving and analytical skills

- Substantial customer service and/or project management experience

- Strong interpersonal skills

- Effective time management

- Strong organizational skills, attention to detail, and the ability to multi-task

- Working knowledge of MS Office

- Ability to prioritize and schedule tasks and work in a team environment.

- Must be willing to learn new things, be open to challenges and thrive on success

Desired

- Business degree and or customer service experience is preferred

📌 Client Services Associate | Buenos Aires
🏢 Transperfect
📍 Buenos Aires