Concierge Manager | Remote | Luxury Travel Leadership

About Ascend

Ascend helps founders, investors, and executives book international business and first-class flights at rates that are typically 30-80% below what you would find on a regular booking site. We combine smart, proprietary booking methods with round-the-clock personal service delivered over WhatsApp.

We have grown from 12 to 60+ people in just over a year, backed by Bessemer Venture Partners, and 5x'd our revenue year-over-year. We are at $22M+ ARR and growing fast. Our mission is to make first-class travel accessible to the people who are shaping the world.

Our clients are founders, investors, and senior executives who expect fast, accurate, and polished service. They do not chase confirmations. They trust us to get it right every time.

The Role

We are looking for an experienced luxury service leader who wants to build world-class operations and grow their impact at a fast-moving company.

As Concierge Manager, you own shift-level operations across three core functions: Client Service, Ticketing, Trip Fulfillment.



You lead Team Leads who manage specialists across each function. You are responsible for making sure every client receives a five-star experience, every shift runs smoothly, and every team member is growing under your leadership.

This is a role for someone who thinks in systems but leads with people. Process without empathy is just bureaucracy. You bring both.

What You'll Do

Lead and Develop Your Team

• Manage 3 Team Leads across Client Service, Ticketing and Trip Fulfillment,

• Coach Team Leads daily with direct, specific feedback that builds their judgment and confidence as leaders

• Build a shift culture where ownership, accuracy, and client empathy are the baseline, not the exception

• Conduct regular performance reviews that give team members clarity on where they stand and what comes next

Own Shift Operations

• Direct all client-facing operations during your shift with rea

📌 Concierge Manager Position (Santiago del Estero)
🏢 Ascend
📍 Santiago del Estero