Job Purpose

The Claims Support Associate position requires constant supervision and detailed verbal and/or written instructions. The Claims Support Associate provides support to customers, the call center, corporate offices, and internal departments through processing requests via chat, email, fax or through outbound calls. They should be proficient at searching the knowledgebase for answers. They are considered second line adjudicator’s and should be detail oriented to ensure we process claims correctly based on our documented processes the first time around. Claims Support Associates need to be proficient at frontline processes as well as how to handle difficult and upset customers. Claims Support Associates will be trained on one customer database system (ADT or Elita). The Claims Support Associate reports to the Claims Supervisor in Home Solutions.
Primary Job Accountabilities/
Responsibilities

Inbound contacts
Receives support requests originating from front line agents, dealers, servicers, and customers via chat, fax, or email.



Also work from internal departments via email and database queues. The Staff Claims Support Associate research customer contract information, case history, servicer notes, and Compass process documentation. Outbound calls
Follow up via outbound call is provided to customer or agent as indicated by the system or procedure. The Staff Claims Associate will follow up via outbound call with customer/internal Assurant department/service provider if more information is needed to resolve their request, or if the steps to a resolution is too lengthy to explain via email or chat. Follow-up is provided as often as necessary for issue resolution. Other
Provide feedback to the Claims Supervisor on trends or issues with claims processes or providers Process credit card payments when necessary · May assist in taking front line customer calls in a rare situation in which achieving service level is in jeopardy.

Qualifications/Requirements
Basic Quali

📌 Claims Support Associate (Buenos Aires)
🏢 Assurant
📍 Buenos Aires