Description & Requirements

The Business Services Analyst will provide end-to-end administrative and document support services across the Firm. This role combines advanced administrative services and document production expertise to ensure high-quality, efficient, and client-focused service delivery. The role-holder is expected to consistently deliver one-pass, high-quality work across administrative, document, and operational activities; proactively identify improvement opportunities; support service governance initiatives; and contribute to projects and continuous improvement efforts.

Main Responsibilities

Operations & Administrative Services

Provide comprehensive administrative and business support services to attorneys, timekeepers, and business professionals

Process expenses, invoices, reimbursements, and payments

Generate trackers, organize, file and/or search information as required

Consistently achieve individual targets, priorities, and developmental objectives aligned with the department's and Firm's direction

Properly endorse all pending jobs to the next shift

Report to the Supervisor all issues that may interfere with service delivery

Adhere to all company policies, rules, and regulations

Maintain confidentiality of Firm and client information

Perform other tasks assigned by the Leadership team

Document Support

Manage intermediate to complex document production including but not limited to voice file transcription, copy typing, document markup, formatting, and the creation of documents in Word, Excel, and PowerPoint Presentations

Ensure all work adheres to established brand standards, guidelines and templates

Produce one-pass, high-quality outputs

Conduct peer reviews where required

Manage Firm and client records in line with data privacy policies

Maintain confidentiality and compliance

Accomplish assignments regardless of complexity, following established quality standards, in an accurate and efficient manner

Project & Process Management





Contribute to process documentation and optimization

Help execute all project requirements according to service delivery standards

Exhibit good client care skills and leadership potential at every opportunity

Coordinate with project leads on updates and issue resolution strategies

Technical know-how

Conduct accurate assessment of job requests, including turnaround time, for intermediate to complex job requests with the guidance of the specialist or supervisor

Develop and apply subject matter expertise

Provide observation/feedback on existing processes and proposes best and/or innovative practices to streamline processes

Collaborate in the search of continuous improvements for the service. Participate in improvement projects

Stakeholder and Client Care

Build good working relationships with clients/stakeholders and handle their concerns in a prompt and professional manner, in keeping with client service principles

Take notes of, documents and shares specific client/stakeholder preferences to build the service's client profile database In case of an escalation or complaint, send an acknowledgment email or report to the Supervisor; If needed, will provide recommendations for improvement.

Skills and experience

A bachelor’s degree with good academic standing

Strong relevant experience with office administration, legal services, account management, quality assurance, or a professional services environment

Experience using AI tools is an advantage; familiarity with Microsoft Copilot is desirable

Excellent communication, organizational and problem-solving skills





Excellent English skills in both written and verbal forms (native or bilingual); Other additional languages are appreciated

Strong technical capabilities across MSOffice Suite (i.e., Word, Excel, Outlook, Access, PowerPoint)

Aptitude for learning new technologies and processes

Work requires continual attention to detail in completing assignments

Keen analytical skills and ability to determine stakeholders needs

Highly organized and detail‑oriented, with strong time‑management and prioritization skills

Versátil and willing to work across different shifts as business needs require

- Able to collaborate and communicate effectively with people from different cultures and various levels of the organization

Reports to: ABS Operations Manager

Position type: Center Services

Development framework: Business Support

About us

Baker McKenzie empowers clients to compete in the global economy. We provide comprehensive and practical legal advice that cuts through complexity with clear, actionable guidance. Our people represent diverse cultures and jurisdictions, combining local know-how with international expertise to ensure your business thrives across borders.

Additional Information

Baker McKenzie is an Equal Opportunity Employer. We are committed to promoting diversity and inclusion for all. Our unique international culture is reflected in the drawing together of a worldwide family of individuals from diverse cultures and backgrounds in all of our offices. We encourage the best people - regardless of race, religion or belief if any, gender, gender identity, disability, sexual orientation or age - to fulfill their professional aspirations with us. We are committed to ensuring an inclusive and accessible experience for all candidates.

Job Information

Posting Date 15-Oct-2026 Requisition ID 3515 States/Provinces/Cities Buenos Aires Location Type Hybrid Business Unit Business Professionals Function Operations Full Time or Part Time Full Time

📌 Business Services Analyst (Buenos Aires)
🏢 Baker McKenzie
📍 Buenos Aires