About the role

Home Team Network (HTN) produces live sports broadcasts for leagues across the United States and Canada, operated from our TechOps hub in Buenos Aires. We are looking for Technical Support Representative to keep that infrastructure running before, during and after every live event.

You will be the first line of technical support for venue staff, covering IP networking, audio/video transmission, and streaming quality.

This is a remote, contractor engagement administered through a Contractor of Record service, with fees paid semi-monthly in USD.

Key responsibilities

Remote installation and network support

- Installation support:
- Guide on-site installers in real time through the setup, configuration and troubleshooting of IP-based audio and video systems, for new installs and ongoing maintenance.
- IP networking: Help configure venue networks: LANs, VLANs, wired (Cat5e/6) and wireless.
- Customer support: Act as the first point of contact for venue staff and partner agencies on any infrastructure concern, with clear and professional communication.

Documentation and continuous improvement

- Documentation: Create and maintain installation guides, daily system-check procedures and troubleshooting playbooks.
- Ticketing: Keep trouble tickets up to date and spot recurring issues across venues.
- Improvement: Stay current on streaming and networking technology, and recommend improvements to our processes,



software and equipment.

Location & schedule

- Location: Palermo office, Buenos Aires, or remote (to be confirmed).
- On-call: Occasional on-call coverage for critical events, rotated across the team.Reports to: Remote Broadcast Manager.

Qualifications & requirements

- Experience: 2+ years in technical support, IT or broadcast operations. Experience supporting live events is a strong plus.
- Networking: Solid understanding of TCP/IP, LAN/VLAN, DHCP/DNS, port forwarding and wireless troubleshooting.
- Streaming and transmission: Working knowledge of SRT (latency, packet loss, bitrate), RTMP, encoders and common video codecs.
- Production tools: Hands-on experience with vMix, NDI Tools and IP diagnostic utilities; comfortable reading logs and network statistics.
- Languages: Advanced English, written and spoken. You will troubleshoot live with on-site staff.

How success is measured

- System checks completed in advance for every broadcast event.
- Fast response and resolution times on live issues.No on-air incidents caused by infrastructure, and no repeat incidents with the same root cause.
- Documentation and playbooks kept current and used by the team.

What We Offer

- $1200-1500 monthly fee paid in USD
- Contracting, invoicing, and payments handled through a Contractor of Record service.

Job Type: Full-time

Work Location: In person

📌 Technical Support Representative (Palermo)
🏢 HomeTeam Live Technologies
📍 Palermo