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BetWarrior is a next-generation digital gaming company with a bold mission: to redefine the way people experience sports betting and casino entertainment across Latin America.

With a dynamic and diverse team, deep market insights, and cutting-edge technology, we're creating an experience that is personalized, responsible, and always player-first.

Great people, bold ideas, and a sharp focus on user experience set us apart

Purpose

We are looking for a Customer Care Executive to help us provide an exceptional experience to our customers. Your mission will be to do your best so that we can resolve our customer’s concerns, ensuring that they get the highest quality and fastest attention possible.

In this role, you’ll

• Handle a high volume of interactions by dynamically managing live channels (mainly chat and phone calls) and offline channels (email), ensuring fast and decisive responses.

• Take ownership of providing top-of-the-line customer support to a highly demanding user base.

• Actively manage and resolve daily issues related to systems, websites,



hardware, procedures, campaigns, and products, escalating cases when necessary.

• Build strong relationships with customers and internal stakeholders by embracing and promoting the BetWarrior culture and team spirit.

• Collaborate closely and proactively with operational teams such as Fraud & Risk, Responsible Gaming, Payment Services, Marketing, and CRM to stay aligned with product offerings and policies.

• Support the Customer Care leaders with operational tasks and initiatives by driving continuous improvement in team operations and workflows.

• Take ownership of consistently meeting and maintaining quality and productivity KPIs.

• Develop and construct a deep understanding of campaigns, promotions, and the full product portfolio, including Casino, Live Casino, and Sportsbook.

• Balance hands-on operational work with a mindset oriented toward strategic improvement and scalability.

What we

📌 Customer Care Executive (Buenos Aires)
🏢 BetWarrior
📍 Buenos Aires