Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position
The Customer Success Specialist II will operate under the guidance of the Sr. Manager of Customer Operations, focusing on customer support to address disputes and satisfaction issues. This role is pivotal in maintaining customer satisfaction and delight through dispute resolution and reporting, as well as providing support to both customers and internal teams.

Work shift: Monday to Friday 12pm-9pm ART
Location: Bahia Blanca or Buenos Aires

Essential Duties and Responsibilities
Duties include but are not limited to:
• Lead Account Audits to support strategic client and internal decision-making by identifying risks, opportunities, and trends in account data.



Act as a consultant to internal stakeholders on insights and recommendations.
• Design and Deliver Advanced Customer Reports that provide actionable intelligence, enabling informed business decisions across departments and with external clients.
• Oversee Change Order and Amendment Management, ensuring timely and accurate implementation across contracts, billing, internal systems, and fleet data. Serve as a liaison between cross-functional teams to drive operational excellence.
• Resolve Complex Billing Disputes and Inquiries with a focus on root cause analysis, long-term resolution, and client satisfaction. Provide guidance to internal stakeholders on best practices for customer communication and escalation management.
• Develop and Execute Strategic Customer Success Plans for at-risk accounts, restoring client confidence and satisfaction. Partner with sales and support leadership to reallocat

📌 Customer Success Specialist II (Argentina)
🏢 Teladoc Health
📍 Argentina