Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

The Customer Service Manager owns performance, coaching, and operational oversight of the non-technical support team, carrying formal people-leadership responsibility for direct reports. The Manager oversees shift coverage, quality, and escalations across the team, and partners with cross-functional and leadership stakeholders on program-level reporting and improvement.

Work shift: Monday to Friday from 12pm to 9 pm ART
Location: Bahia Blanca

Essential Duties and Responsibilities
Duties include but are not limited to:

• Own team performance and output: shift coverage/scheduling (including cross-shift and holiday coverage per the team's backup/redundancy plan),



workload distribution, and adherence to SLA targets.
• Provide formal coaching, first-line performance feedback, and development planning for Customer Service Agent team members; provide input on hiring, onboarding, and performance conversations.
• Serve as the primary escalation path for the team's most complex cases (e.g., precedent-setting exceptions, executive-level disputes) and for staffing-floor breaches.
• Own team-level Salesforce case-management quality: monitor categorization/routing accuracy, SLA compliance, and backlog aging, and drive corrective action where standards slip.
• Partner with the reporting/health-score analyst and the Salesforce process owner on dashboard needs and translate reporting into team action.
• Deliver regular performance reporting and KPI summaries to leadership, proactively flagging risks such as staffing gaps, backlog trends, or SLA misses.
• Ensure

📌 Customer Service Manager (Bahía Blanca)
🏢 Teladoc Health
📍 Bahía Blanca