Host Connect is a short-term rental company managing 30 units in Pittsburgh, Pennsylvania. We run a lean, highly automated operation with well-established systems and processes, and a strong focus on delivering a consistent 5-star guest experience.
We are growing our remote team and looking for professionals who take pride in precision and ownership.
ABOUT THE ROLE
This is not an assistant role. We are looking for an experienced, self-directed professional who resolves complex situations independently, anticipates problems before they and takes full ownership of outcomes. Our Customer Communication Specialist will report directly to you, and you will be responsible for supporting, guiding and overseeing their work.

SCHEDULE

8:30 AM – 5:30 PM New York time, including a one-hour lunch break
Days off: Tuesday and Saturday

On November 1, the US switches from daylight saving time to standard time. After that date, your local working hours may shift by one hour, depending on whether your country also changes its clocks.

COMPENSATION

$1,400 – $1,700 per month, based on experience

Clear potential for growth in compensation and responsibility based on performance

LOCATION

Fully remote, working on New York time

KEY RESPONSIBILITIES

Own daily operations across all 30 units: bookings, cleanings, maintenance and restocking




Supervise and support the Customer Communication Specialist; review guest communication for quality and accuracy

Resolve escalated and urgent issues independently: lockouts, guest complaints, cleaning failures, maintenance emergencies

Coordinate cleaning teams and maintenance vendors, and verify that work is completed to standard
Audit reservations, schedules and task boards daily to catch errors before they reach guests
Maintain and improve our operating systems, task management and messaging platforms

Uphold 5-star guest experience standards across the entire portfolio

REQUIRED QUALIFICATIONS (NON-NEGOTIABLE)

Professional English, written and spoken. This role involves regular phone calls with US-based guests, cleaners and vendors
2+ years of remote work experience, preferably with US-based companies
2+ years of hands‑on experience in short-term rental operations, preferably in a remote role

Exceptional attention to detail: you double-check your work, catch errors others miss, and do not let small issues slip through

Advanced proficiency in Google Workspace and Microsoft Office; experience with AI tools preferred

Reliable high-speed internet and a professional, distraction‑free work environment

PREFERRED QUALIFICATIONS

Experience with short-term rental property management systems (PMS) such as Uplisting or Guesty

Experience supervising or training team members

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📌 Senior Short-Term Rental Operations Coordinator (Córdoba)
🏢 HostConnect
📍 Córdoba