WSP is seeking an AI Operations & Enablement Analyst to support the Service Desk and OSS by building knowledge content and enablement programs. You will track adoption metrics, identify barriers, and provide actionable recommendations to improve first-contact resolution.In this role, you will maintain a governed library of playbooks and prompts, deliver targeted enablement through walkthroughs and briefings, and produce leadership dashboards that connect usage to business outcomes.#J-18808-Ljbffr